ASSISTANT BOUTIQUE MANAGER

Piaget; Hong Kong; On-site; HKD 300,000 - 400,000; Full time

Job summary

Piaget in Hong Kong seeks an experienced sales professional to supervise daily operations and manage sales performance goals. The ideal candidate will demonstrate strong customer service skills and the ability to work independently in a collaborative environment.

The role involves developing customer relationships, managing product launches, and addressing customer inquiries. A Short-Cycle Tertiary Education is required, along with the ability to coordinate team efforts effectively.

Qualifications

• Must maintain up-to-date knowledge of relevant technology and industry best practices.
• Ability to work unsupervised as an experienced practitioner.
• Basic experience in coordinating the work of others.

Responsibilities

• Supervise daily operations to achieve sales performance goals.
• Manage a small store or multiple departments effectively.
• Develop and implement customer contact plans for sales campaigns.
• Serve as the primary point of contact for customer queries and complaints.
• Record and process custom or special orders.

Skills

Sales performance management

Customer service

Team coordination

Product knowledge

Education

Short-Cycle Tertiary Education

Job description

YOUR MISSION: In line with service standards of the store, company’s pricing policies and directions periodically received by expert professionals, ensure the sale of products through the direct contact with customers in order to contribute in the achievement of defined sales targets and enhance customer satisfaction.

How Will You Make an Impact?

• Supervise daily operations to achieve sales performance goals, ensuring alignment with store service standards and company pricing policies.
• Manage a small store or multiple departments, overseeing staff and resources effectively.
• Develop and implement customer contact plans to communicate product launches and engage potential customers in sales campaigns, fostering new relationships.
• Serve as the primary point of contact for customer queries and complaints, resolving issues promptly and escalating complex cases as needed.
• Identify products or services that best meet customer needs, leveraging personal expertise to propose optimal quantities and configurations, and encourage purchases under standard terms.
• Record and process custom or special orders, coordinating with relevant teams to ensure timely delivery.
• Provide advanced product and service information, addressing complex customer inquiries with detailed responses.
• Set clear objectives for each sales interaction, utilizing standard materials for presentations and asking pertinent questions to gauge customer interest and provide additional information as required.
• Demonstrate product features and attributes, supporting requests for detailed demonstrations.
• Respond promptly to basic issue escalations, providing managerial approvals when necessary.

Qualifications

• Maintain up-to-date knowledge of relevant technology, external regulations, and industry best practices through continuous education, conference attendance, and specialist media.
• Possess a Short-Cycle Tertiary Education and demonstrate the ability to work unsupervised as an experienced practitioner.
• Exhibit basic experience in coordinating the work of others, contributing to a collaborative and efficient team environment.

Short-Cycle Tertiary Education. Experienced practitioner able to work unsupervised.