Retail Executive (Retail Operations)

Swire Resources Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Benefits offered by this job

5-day work week

Discretionary Bonus

Comprehensive Medical Coverage

Staff Shopping Discount

Non‑contributory Retirement Benefits

Birthday Leave

Job summary

Swire Resources Limited, a leading sports, lifestyle and outdoors retailer, seeks an Administration & Shop Operations Support role in Hong Kong. You will coordinate multi-store operations, analyze performance, and prepare regular forecasts while supporting store communications and events.

The role offers exposure to store leadership and cross‑functional projects. Requirements include a Bachelor's degree in Business/Retail, 2+ years in retail or customer service, strong Excel/PowerPoint and

Qualifications

• Bachelor's degree in business or retail management.
• At least 2 years in retail or customer service.
• Strong Excel and PowerPoint; Gen AI familiarity a plus.
• Fluent in English and Cantonese to support stores and office teams.
• Analytical, detail‑minded with ability to validate data and trends.
• Hands-on, proactive, and willing to gain store-floor exposure.

Responsibilities

• Support retail operations by coordinating supplies, systems and facilities.
• Analyze sales, GP%, targets and store performance to drive insights.
• Prepare daily, weekly and monthly reports and forecasts.
• Maintain master data and use Excel and Gen AI to improve workflows.
• Prepare shop communications, coordinate staff rosters and travel.
• Visit stores and contribute to future store leadership and projects.

Skills

Excel

PowerPoint

Gen AI tools

Bilingual English/Chinese

Analytical mindset

Communication

Education

Bachelor's degree in Business Administration or related

Tools

POS systems

Retail ERP

Job description

Swire Resources Limited is the leading retailers and wholesalers of a number of top-selling sports, lifestyle and outdoors brands of apparel, footwear and accessories products. To cope with the Company's rapid expansion, we invite high caliber personnel to join us.

The incumbent will be responsible for supporting essential administration and shop operations under the sports retail division.

Responsibilities

• Retail Operations Support: Build a strong foundation in multi-store retail operations by coordinating supplies, systems, and essential facilities to ensure smooth daily execution. Coordinate new-store setup, stock takes, events and other operating projects.
• Sales & Performance Insights: Analyze key performance metrics—including sales, GP%, targets, and comparable-store performance to deliver actionable insights that drive business performance.
• Reporting & Planning: Prepare accurate daily, weekly, and monthly reports and forecasts to support decision-making, while monitoring sales levels, administering budgets and incentive programmes.
• Data & Process Improvement: Maintain key retail master data and leverage Excel and Generative AI tools to identify trends, resolve operational issues, and create efficient workflows.
• Team Communication & Coordination: Prepare shop communications and meeting materials, coordinate staff rosters and business travel arrangements, and facilitate cross-functional collaboration and project follow-up. Handle product return cases and support retail event activities.
• Store Support: Develop practical retail capability through regular shop visits and operational projects, building toward future store leadership and supervised operational ownership.

Requirements

• Bachelor's degree in Business Administration, Retail Management or a related discipline.
• At least 2 years of experience in retail or customer service is highly preferable.
• Strong Excel skills and proficient in PowerPoint; practical knowledge of GEN AI tools is an advantage.
• Proficient in both written and spoken English and Chinese (Cantonese) to facilitate seamless communication across retail shops and office teams.
• Analytical, curious and detail‑minded, with the ability to validate data, identify trends and patterns to support business performance.
• Hands‑on, proactive and resilient; able to manage multiple deadlines, and willing to learn through both office administration and shop‑floor exposure.

We offer competitive remuneration package with a wide range of fringe benefits including

• 5-day work week
• Discretionary Bonus
• Comprehensive Medical Coverage
• Staff Shopping Discount
• Non‑contributory Retirement Benefits Scheme
• Birthday Leave

Swire Resources Limited is Equal Opportunity Employer