Fine Dining Front-of-House Supervisor — Service Excellence

GO GET BEST LIMITED; Hong Kong; On-site; HKD 223,000 - 357,000; Full time

Job summary

GO GET BEST LIMITED is seeking a Restaurant Supervisor for a Nordic fine dining restaurant in Sheung Wan, HK. The role focuses on coordinating waiting staff, maintaining exemplary service, and upholding health and safety standards in a high-end setting.

Ideal candidates have 2-3 years in front-of-house roles, strong customer service skills, and a calm, detail-oriented approach to busy shifts. Cantonese and English language proficiency is advantageous for daily operations.

Qualifications

• Proven experience as a Restaurant Supervisor or similar supervisory role in a hospitality environment
• Excellent customer service and interpersonal communication skills
• Knowledge of restaurant operations, service standards and dining etiquette
• Ability to stay calm and professional under pressure during busy service periods
• Attention to detail and high personal presentation standards
• Problem-solving abilities and flexible approach to changing circumstances
• Fluency in English and Cantonese is beneficial
• Food hygiene and health and safety certification is preferred

Responsibilities

• Coordinate waiting staff to ensure efficient and professional service
• Train, mentor and develop team members to deliver high-quality service
• Ensure compliance with health, safety, and hygiene standards on the restaurant floor
• Handle customer inquiries, complaints, and special requests with discretion
• Monitor service quality, presentation and adherence to company standards
• Support management in achieving revenue targets and profitability
• Maintain detailed records of incidents, training and team performance
• Collaborate with kitchen and bar staff for seamless service coordination

Skills

Customer service

Interpersonal skills

Restaurant operations

Under pressure

Attention to detail

Problem solving

Languages: English Cantonese

Job description

GO GET BEST LIMITED is seeking a Restaurant Supervisor for a Nordic fine dining restaurant in Sheung Wan, HK. The role focuses on coordinating waiting staff, maintaining exemplary service, and upholding health and safety standards in a high-end setting.

Ideal candidates have 2-3 years in front-of-house roles, strong customer service skills, and a calm, detail-oriented approach to busy shifts. Cantonese and English language proficiency is advantageous for daily operations.