Restaurant Ops Leader | Guest Experience & Team Growth

Jia Group Holdings Limited; Hong Kong; On-site; HKD 279,000 - 502,000; Full time

Benefits offered by this job

12 days Annual Leave

Medical & Dental Insurance

Performance Bonus

Staff Meals

On-the-job Training

Competitive Salary

Job summary

Jia Group Holdings Limited in Hong Kong is seeking an experienced Restaurant Manager to lead day-to-day operations and deliver outstanding guest service. You will train and develop staff, build a cohesive team, and ensure hygiene standards are met while promoting the restaurant brand.

The role requires a degree in hospitality, at least 2 years of managerial F&B experience, and a strong customer-service mindset. English proficiency and energetic leadership are essential for success.

Qualifications

• Degree in hospitality or related discipline.
• At least 2 years of managerial experience in a Food & Beverage Group or Hotel Restaurant setting.
• A motivational leader and team player with a strong passion for F&B service.
• Passionate about people and dedicated to team development.
• Customer-oriented mindset with a strong sense of hospitality and customer service.
• Excellent interpersonal, communication, and problem-solving skills.
• Proficiency in written and spoken English.
• Charismatic presence and excellent people skills.
• Abundant positive energy and a can-do attitude, essential for this dynamic role.

Responsibilities

• Manage day-to-day restaurant operations.
• Deliver exceptional guest service and experience.
• Train and develop new and existing staff.
• Build a cohesive team that excels in service.
• Ensure hygiene and cleanliness are maintained as per required standards.
• Promote and strengthen the brand of the restaurant.
• Handle guests’ enquiries and complaints.
• Look for ways to improve overall running and management of outlets to improve guest experience and service quality.
• Oversee weekly schedule and ensure staffing is optimal to operation needs

Skills

Staff development

Customer service

Leadership

Interpersonal skills

English fluency

Problem solving

Communication

Team player

Education

Degree in hospitality

Job description

Jia Group Holdings Limited in Hong Kong is seeking an experienced Restaurant Manager to lead day-to-day operations and deliver outstanding guest service. You will train and develop staff, build a cohesive team, and ensure hygiene standards are met while promoting the restaurant brand.

The role requires a degree in hospitality, at least 2 years of managerial F&B experience, and a strong customer-service mindset. English proficiency and energetic leadership are essential for success.