Reservations Supervisor: Lead Revenue & Guest Experience

Chuan Spa; Hong Kong; Presencial; HKD 223.000 - 357.000; Jornada completa

Descripción de la vacante

The Langham, Hong Kong is seeking a Reservations Supervisor to oversee daily operations of the Reservations department, uphold brand standards, and support revenue strategies. You will train staff and coordinate with other departments to maximize occupancy and rate.

The ideal candidate has 3-5 years of hotel reservations experience, a degree in Hospitality Management, strong English and Chinese skills, and proficiency with PMS (Shiji) and MS Office. Mandarin is an advantage.

Formación

• Minimum 3-5 years of related work experience in hotel reservations or rooms operations, preferably with supervisory exposure.
• Degree holder in Hospitality Management or relevant discipline.
• Service-oriented, responsible, detail-minded and a role model of good team player and department trainer.
• Strong reservations operations knowledge, good customer service and selling techniques, strong communication and telephone manner, with knowledge of PMS (Shiji is an advantage) and MS office Applications.
• Excellent command of written and spoken English and Chinese, Mandarin is an advantage.

Responsabilidades

• Supervise daily operation of Reservation department and improve reservation processes with compliance on brand standards.
• Supports reservation manager implementing Revenue decisions with team members.
• Provide on-the-job training to all Reservations Sales Agent and ensure all tasks are accurately completed.
• Assist in maximizing hotel revenue by managing reservations while coordinating with other departments in order to attain the best possible occupancy and rate

Descripción del empleo

The Langham, Hong Kong is seeking a Reservations Supervisor to oversee daily operations of the Reservations department, uphold brand standards, and support revenue strategies. You will train staff and coordinate with other departments to maximize occupancy and rate.

The ideal candidate has 3-5 years of hotel reservations experience, a degree in Hospitality Management, strong English and Chinese skills, and proficiency with PMS (Shiji) and MS Office. Mandarin is an advantage.