Concierge Supervisor — Elevate Guest Experience

Hopewell Hotel (Wanchai) Management Limited; Hong Kong; Vor Ort; HKD 201.000 - 312.000; Vollzeit

Benefits dieser Stelle

Group Medical Insurance (Employee + 1)

Dental Care for Employee

Complimentary Duty Meal

Yearly Discretionary Bonus

Zusammenfassung

Hopewell Hotel (Wanchai) Management Limited is seeking a Concierge to deliver exceptional guest experiences at our Wan Chai property. You will greet guests, assist with their needs, and coordinate with various hotel teams to ensure a seamless stay.

The role requires a hospitality diploma and at least two years in concierge or customer service within hotels, with English and Chinese fluency. A valid HK driving license is beneficial. 5-day work week and standard hotel benefits apply.

Qualifikationen

• Diploma in hospitality management or related discipline.
• Minimum 2 years of Concierge or customer service experience, preferably in hotels.
• Fluent spoken and written English and Chinese; additional languages are a plus.

Aufgaben

• Greet and bid farewell to all arriving and departing guests.
• Collaborate with all teams to ensure an exceptional guest journey from pre-arrival to post-departure.
• Provide accurate information to guests and other departments about services and facilities.
• Ensure luggage is delivered and collected accurately and promptly.
• Maintain and control the luggage room and storage.
• Monitor the concierge counter and support daily operations.
• Handle telephone inquiries, emergencies, notices, and guest replies promptly.
• Manage car park in/out and related service matters.
• Assist guests with loading/unloading luggage and with vehicle access.
• Arrange transportation for guests (taxi, shuttle, limousine) and log requests.
• Perform any ad hoc duties as assigned by supervisors.

Kenntnisse

English fluency

Chinese fluency

Ausbildung

Hospitality diploma

Jobbeschreibung

Hopewell Hotel (Wanchai) Management Limited is seeking a Concierge to deliver exceptional guest experiences at our Wan Chai property. You will greet guests, assist with their needs, and coordinate with various hotel teams to ensure a seamless stay.

The role requires a hospitality diploma and at least two years in concierge or customer service within hotels, with English and Chinese fluency. A valid HK driving license is beneficial. 5-day work week and standard hotel benefits apply.