Reservations Sales Agent

The Landmark Mandarin Oriental; Hong Kong Island; On-site; HKD 201,000 - 268,000; Full time

Benefits offered by this job

MOstay complimentary nights

Health & Wellness programs

Learning & Development programmes

Job summary

Mandarin Oriental The Landmark, Hong Kong is hiring a Reservations Sales Agent to join the Reservations team. The role involves recording and processing reservations from multiple channels, converting inquiries into bookings, and ensuring smooth communication with other departments.

Ideal candidates are university graduates with experience in Reservations or Customer Services, excellent English communication, and fluency in Cantonese and Mandarin.

Qualifications

• University degree required.
• Experience in Reservations or Customer Services is a plus.
• Excellent communication in English; Cantonese and Mandarin a plus.

Responsibilities

• Handle hotel reservations inquiries via phone, email, and online channels.
• Input reservations into PMS system accurately and generate related reports.
• Upsell hotel services such as restaurant reservations, spa, and other experiences.

Skills

Communication

MultilingualEnglish/Cantonese/Mandarin

Teamwork

Education

University degree

Job description

Mandarin Oriental The Landmark, Hong Kong is looking for Reservations Sales Agent to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, Mandarin Oriental The Landmark, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 109 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job

Based at Mandarin Oriental The Landmark, Hong Kong within Reservations Department in Hong Kong, the Reservations Sales Agent is responsible for recording and processing all room reservations made by phone, email other booking platform and online chats efficiently and accurately. Convert all reservation inquiries to sales where possible to meet hotel targets. The Reservations Sales Agent reports to the Reservations Manager.

As Reservations Sales Agent, you will be responsible for the following duties:

• Handle hotel reservations inquiries through multiple platforms
• Data input into the PMS system in the correct format as set in the PMS Operational Manual
• Ensure communication with other departments is well maintained with information which pertains to them
• Prepare various reservations related reports
• Organise correspondence and group reservations
• Upsell hotel services including but not limited to restaurant reservations, Spa and fitness offers that delights our guests.

As Reservations Sales Agent, we expect from you:

• University graduate
• Related working experience in Reservations or Customer Services will be an advantage
• Excellent communication skills and fluent in both written and spoken English, Chinese including Cantonese and Mandarin
• Excellent organisational and computer skills
• Other foreign language literacy is a plus.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.