Guest Services Agent

Mandarin Oriental Hotel Group Limited; Hong Kong Island; On-site; HKD 201,000 - 246,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Job summary

The Landmark Mandarin Oriental, Hong Kong invites applications for a Guest Services Agent to join our Concierge team. Based at the hotel lobby, you will greet guests, assist with luggage, arrange transportation and ensure seamless directions with a courteous approach.

The ideal candidate has hotel/guest services experience, strong English and Chinese communication skills, and the ability to multi-task within a dynamic, team-driven environment. Join MO’s luxury hospitality family today.

Qualifications

• Related working experience in hotel/ guest services
• Strong communication skills in English and Chinese

Responsibilities

• Welcome guests at the hotel entrance and lobby area
• Assist guests with carrying their luggage while in hotel premises
• Deliver and collect luggage from/to guest rooms
• Assist guests for transportation arrangements and ensure guests are correctly directed to their destinations

Skills

English & Chinese communication

Teamwork

Multi-tasking

Job description

The Landmark Mandarin Oriental, Hong Kongis looking for a Guest Services Agent to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, The Landmark Mandarin Oriental, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 111 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job

Based at the Mandarin Oriental, Hong Kong within Rooms Division in Hong Kong, the Guest Services Agent is responsible for providing quality service in a friendly, natural, courteous manner and always be attentive. The Guest Services Agent reports to the Chief Concierge.

As Guest Services Agent, you will be responsible for the following duties:

• Welcome guests at the hotel entrance and lobby area




• Assist guests with carrying their luggage while in hotel premises




• Deliver and collect luggage from/to guest rooms




• Assist guests for transportation arrangements and ensure guests are correctly directed to their destinations

As Guest Services Agent, we expect from you:

• Related working experience in hotel/ guest services




• Good communication skills in both English & Chinese




• Ability to multi-task and work as a team




• Dynamic and energetic

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.




• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.




• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.




• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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