Assistant Front Office Manager

Mandarin Oriental; Hong Kong; On-site; HKD 480,000 - 620,000; Full time

Benefits offered by this job

Learning & Development

Health & Colleague Wellness

Retirement Plans

MOstay

Job summary

Mandarin Oriental in Hong Kong is seeking an Assistant Front Office Manager for their Rooms Division. The ideal candidate will have over 5 years' experience in luxury hotels, possess excellent service-oriented skills, and be fluent in English and Chinese. Responsibilities include managing Front Office operations, ensuring high guest satisfaction, and leading a team.

This role requires a pleasant and motivational character with strong problem-solving abilities. Mandarin Oriental offers various benefits to support career growth and well-being, emphasizing a positive work culture.

Qualifications

• Minimum 5 years in luxury hotels, with 2 years in similar positions.
• Service-oriented and able to work in a fast-paced environment.
• Pleasant, friendly, and motivational character.

Responsibilities

• Manage smooth operation of the Front Office.
• Ensure a warm, efficient guest arrival and departure experience.
• Handle guest feedback promptly and professionally.
• Lead the guest recognition program execution.
• Supervise and coach the Front Office team.

Skills

Exceptional guest service

Fluent in English and Chinese

Problem-solving abilities

Team leadership

Job description

Mandarin Oriental The Landmark, Hong Kong is looking for an Assistant Front Office Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, Mandarin Oriental The Landmark, Hong Kong sets the standard for luxury lifestyle sophistication, offering a tranquil retreat for business and leisure travelers alike with its 111 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About The Job

Based at Mandarin Oriental The Landmark, Hong Kong within Rooms Division, the Assistant Front Office Manager is responsible for consistently maintaining the guest’s perspective and contributing to the overall mission of the Rooms Division. The Assistant Front Office Manager reports to the Rooms Division Manager.

Responsibilities

• Serve as the Manager on Duty to ensure smooth operation of Front Office
• Ensure a warm, genuine and efficient guests' arrival and departure experience by welcoming guests in-person and being attentive to their needs throughout their stays
• Handle guest compliments, comments and complaints in a timely and professional manner
• Ensure high level of guest satisfaction by reviewing operational issues and business flow
• Lead the team to execute the guest recognition program effectively and ensure the growth of enrolment
• Handle administrative tasks including but not limited to ensuring high quality of Guest Data Quality, maintaining various departmental files as well as reviewing working procedures to minimize paperwork
• Manage and monitor the team performance by providing supervision, counselling and coaching

Qualifications

• Minimum 5 years’ relevant working experience in luxury hotels with at least 2 years’ experience in similar positions
• Passionate about delivering exceptional guest service
• Pleasant, friendly and motivational with enthusiastic character
• Service-oriented and able to work in a face‑paced and dynamic operation
• Excellent communication skills with fluent spoken English and Chinese
• Superior guest resolution and problem‑solving abilities are required

Benefits & Commitment to You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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