House Manager-1

Mandarin Oriental Hotel Group Limited; Hong Kong Island; On-site; HKD 900,000 - 1,200,000; Full time

Benefits offered by this job

MOstay

Health & Wellness

Learning & Development

Retirement Plans

Job summary

Mandarin Oriental The Landmark, Hong Kong is seeking a House Manager to lead in Rooms Division, ensuring seamless operations and exemplary guest experiences.

The role requires 5+ years in luxury hotel operations and at least 2 years in a managerial capacity, with fluency in English, Cantonese and Mandarin. Based in Hong Kong, the position carries high standards of service and leadership within a prestigious property.

Qualifications

• Minimum 5 years of relevant working experience in luxury hotels
• At least 2 years in a managerial role
• Degree in Hospitality Management or related discipline
• Excellent communication and interpersonal skills
• Proficient in MS Word, Excel, PowerPoint
• Fluent in English, Cantonese and Mandarin; additional languages advantageous

Responsibilities

• Publicly visible in the Main Lobby, upholding the hotel's reputation at all times.
• Represent the hotel professionally to guests and colleagues.
• Demonstrate crisis management knowledge; carry pager, keys, and walkie-talkie.
• Make decisions on challenges, problems, and emergencies with escalation as needed.
• Record daily events in the Duty Manager's log and inform management promptly.
• Ensure service quality, safety, and guest satisfaction in the absence of senior management.
• Coordinate with department heads to resolve guest and colleague issues.
• Oversee VIP arrival room checks and coordinate with departments for perfect VIP service.

Skills

Luxury hotel management

Team leadership

English, Cantonese, Mandarin

Education

Bachelor's degree in Hospitality Management or related discipline

Tools

MS Word

Excel

PowerPoint

Chinese Word Processing

Job description

Mandarin Oriental The Landmark, Hong Kongis looking for a House Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address,

Mandarin Oriental The Landmark, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 111 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job

Basedat Mandarin Oriental The Landmark, Hong Kong withinRooms Division in Hong Kong, the House Manager is responsible for for the smooth miming and reputation of the hotel and to make decisions in the interests of the business in the absence of the General Manager Hotel Manager. The House Manager reports to the Director of Rooms / Rooms Division Manager.

As House Manager, you will be responsible for the following duties:

• To be based in the Main Lobby but publicly visible in the operation at all times during your shift to ensure our reputation to colleagues, guests and the general public is immaculate and if there is any concern to immediately elevate it to senior management accordingly.

• To represent the hotel as a role model to colleagues, guests and the general public professionally at all times in a kind, caring and compassionate manner.

• To have full and thorough knowledge of crisis management and to respond to all crisis situations efficiently. Always carrying a pager, master keys, walkie-talkie and other mobile communication units.

• To make decisions and take appropriate action in regard to any challenges, problems, conflicts and emergencies in the hotel, escalating these as appropriate.

• To record all happenings in the hotel in the Duty Manager's (DM) Log Book on a daily basis. Share the necessary information promptly with the management team.

• In the absence senior dept management assumes overall responsibility for service quality, service delivery, colleague discipline, cost control, guest/colleague satisfaction, safety/ security and maintenance.

• To liaise with department heads to resolve any cases related to guests and colleagues.

• In the absence of department management to be present to witness any complaint or an incident; to assess, compensate if appropriate and ensure resolution.

• To be the final check of VIP arrival rooms daily and liaise with departments as appropriate to ensure perfect VIP arrivals.

• To monitor arrivals, departures and reservations in all departments in order to handle guest requests and resolve issues in the absence of the dept management with specific, personalized attention to our guests.

• To welcome and greet our guests and visitors as well as bidding farewell in order to promote a climate of warmth and care

• To encourage team members throughout the operation to collect preferences from all guests.

As House Manager, we expect from you:

• Minimum 5years of relevant working experience and at least 2 years in managerial level or of similar capacity in a luxury hotel and hotel group

• Degree holder in Hospitality Management or related discipline

• A proven record in operating high-end operations with high quality service

• Service oriented with excellent communications and interpersonal skills

• Well versed in MS Word, Excel, PowerPoint and Chinese Word Processing

• Proficient in spoken English, Cantonese and Mandarin, knowledge of other language is an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?