Reservation & Guest Services Specialist (5-Day Week)

The Henderson Hospitality; Hong Kong; On-site; HKD 156,000 - 246,000; Full time

Benefits offered by this job

Attractive salary

Medical and dental insurance

Meal allowance

Discretionary bonus

5-day work week

Job summary

The Henderson Hospitality Limited is seeking an Integrated Support Services Officer to join our team, handling F&B reservations, inquiries, and guest requests with professionalism.

You will maintain reservation records, coordinate with departments, and support daily reservation and administrative duties in a fast-paced hospitality environment, while delivering excellent guest service and clear communication in English (Cantonese/Mandarin a plus).

Qualifications

• Previous experience in hospitality, hotel reservations, guest services, or related administrative work is preferred.
• Diploma or above in Hospitality Management, Tourism, Business Administration, or a related discipline.
• Good communication and interpersonal skills, with a strong customer service mindset.
• Well-organized, detail-oriented, and able to handle multiple tasks efficiently.
• Proficient in spoken and written English; Cantonese and/or Mandarin is an advantage.
• Familiar with reservation systems and Microsoft Office applications is an advantage.
• Able to work in a fast-paced hospitality environment and maintain a professional attitude.

Responsibilities

• Handle F&B reservations enquiries via phone, email, and other communication channels in a professional and courteous manner.
• Maintain updated reservation records and ensure all booking details are correctly entered into the system.
• Liaise with different departments to ensure smooth communication and seamless guest service.
• Follow up on booking confirmations, guest requirements, and operational arrangements.
• Support daily reservation and administrative duties as assigned.

Skills

Customer service

Communication

Administrative

Education

Diploma or above in Hospitality Management, Tourism, Business Administration

Tools

Reservation systems

Microsoft Office

Job description

The Henderson Hospitality Limited is seeking an Integrated Support Services Officer to join our team, handling F&B reservations, inquiries, and guest requests with professionalism.

You will maintain reservation records, coordinate with departments, and support daily reservation and administrative duties in a fast-paced hospitality environment, while delivering excellent guest service and clear communication in English (Cantonese/Mandarin a plus).