Integrated Support Services Officer

The Henderson Hospitality; Hong Kong; On-site; HKD 156,000 - 246,000; Full time

Benefits offered by this job

Attractive salary

Medical and dental insurance

Meal allowance

Discretionary bonus

5-day work week

Job summary

The Henderson Hospitality Limited is seeking an Integrated Support Services Officer to join our team, handling F&B reservations, inquiries, and guest requests with professionalism.

You will maintain reservation records, coordinate with departments, and support daily reservation and administrative duties in a fast-paced hospitality environment, while delivering excellent guest service and clear communication in English (Cantonese/Mandarin a plus).

Qualifications

• Previous experience in hospitality, hotel reservations, guest services, or related administrative work is preferred.
• Diploma or above in Hospitality Management, Tourism, Business Administration, or a related discipline.
• Good communication and interpersonal skills, with a strong customer service mindset.
• Well-organized, detail-oriented, and able to handle multiple tasks efficiently.
• Proficient in spoken and written English; Cantonese and/or Mandarin is an advantage.
• Familiar with reservation systems and Microsoft Office applications is an advantage.
• Able to work in a fast-paced hospitality environment and maintain a professional attitude.

Responsibilities

• Handle F&B reservations enquiries via phone, email, and other communication channels in a professional and courteous manner.
• Maintain updated reservation records and ensure all booking details are correctly entered into the system.
• Liaise with different departments to ensure smooth communication and seamless guest service.
• Follow up on booking confirmations, guest requirements, and operational arrangements.
• Support daily reservation and administrative duties as assigned.

Skills

Customer service

Communication

Administrative

Education

Diploma or above in Hospitality Management, Tourism, Business Administration

Tools

Reservation systems

Microsoft Office

Job description

About The Henderson Hospitality Limited

The Henderson Hospitality Limited is the dedicated hospitality operator behind the dining, bar, and event venues within The Henderson, one of Hong Kong’s most iconic new landmarks designed by world renowned Zaha Hadid Architects. Our portfolio includes Akira Back, presenting innovative contemporary Japanese cuisine; Hana no Kumo, showcasing the quintessential of Japanese kappou (cut and cook) cuisine; Peridot at Summit 38, Asia’s hottest bar and dining sanctuary offering terroir-driven cocktails, fermentation-forward plant-based haute cuisine; and Cloud 39, a striking all-glass rooftop ballroom and panoramic terrace designed for unforgettable weddings, elevated events and milestone moments.

Integrated Support Services Officer

We are seeking an exceptional member to join our team as Integrated Support Services Officer.

Key Responsibilities

• Handle F&B reservations enquiries via phone, email, and other communication channels in a professional and courteous manner.
• Maintain updated reservation records and ensure all booking details are correctly entered into the system.
• Liaise with different departments to ensure smooth communication and seamless guest service.
• Follow up on booking confirmations, guest requirements, and operational arrangements.
• Support daily reservation and administrative duties as assigned.

Requirements

• Previous experience in hospitality, hotel reservations, guest services, or related administrative work is preferred.
• Diploma or above in Hospitality Management, Tourism, Business Administration, or a related discipline.
• Good communication and interpersonal skills, with a strong customer service mindset.
• Well-organized, detail-oriented, and able to handle multiple tasks efficiently.
• Proficient in spoken and written English; Cantonese and/or Mandarin is an advantage.
• Familiar with reservation systems and Microsoft Office applications is an advantage.
• Able to work in a fast-paced hospitality environment and maintain a professional attitude.

Why Join Us

At The Henderson Hospitality Limited, you will be part of a pioneering team shaping some of the city’s most exciting and refined dining experiences. We offer a dynamic environment, a culture of excellence, and the opportunity to create long-lasting impact across a growing portfolio.

Benefits

• Attractive salary
• Medical and dental insurance
• Meal allowance
• Discretionary bonus
• 5-day work week

Personal data provided by job applicants will be used for recruitment purpose only.

Additional Information

Cloud 39 - Above and Beyond - https://cloud39.com

Hana no Kumo 花の雲 - https://hananokumohk.com

Peridot | Sky-High Bar at Summit 38 - https://peridothk.com

Akira Back Hong Kong - https://akirabackhk.com