Guest Services Officer - 5-Day Week, Multilingual

BEST WESTERN PLUS Hotel Kowloon <br>最佳盛品酒店尖沙咀; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

BEST WESTERN PLUS Hotel Kowloon最佳盛品酒店尖沙咀 in Hong Kong’s vibrant Tsim Sha Tsui district invites applications for a Front Desk Officer on a five-day work week. You will greet guests, check in and out, and coordinate with hotel departments to ensure smooth operations.

The ideal candidate has a hospitality-related diploma or above, a friendly, service-minded attitude, strong interpersonal and communication skills, and proficiency in English, Chinese and Mandarin.

Qualifications

• Diploma or above in Hospitality or related disciplines.
• Pleasant, polite personality and service-oriented.
• Good interpersonal and communication skills.
• Good command of spoken and written English, Chinese and Mandarin.
• Fresh graduate will also be considered.

Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times.
• Perform check-in and check-out services for guests in a professional manner.
• Provide quality service and attends to guests’ complaints & inquiries.
• Coordinate with internal departments to handle the operation issue.

Skills

Interpersonal skills

Communication skills

Language skills

Education

Diploma or above in Hospitality or related disciplines

Job description

BEST WESTERN PLUS Hotel Kowloon最佳盛品酒店尖沙咀 in Hong Kong’s vibrant Tsim Sha Tsui district invites applications for a Front Desk Officer on a five-day work week. You will greet guests, check in and out, and coordinate with hotel departments to ensure smooth operations.

The ideal candidate has a hospitality-related diploma or above, a friendly, service-minded attitude, strong interpersonal and communication skills, and proficiency in English, Chinese and Mandarin.