Regional Customer Success Manager - IT & Data Centre (HK)

Headshot Recruitment Limited; Hong Kong; On-site; HKD 558,000 - 781,000; Full time

Job summary

Headshot Recruitment Limited is seeking a Customer Success Manager (IT / Data Centre) based in Hong Kong to oversee regional client relationships across APAC. The role focuses on customer success, project management and service delivery, with full-time HK-based duties and no travel requirements.

Candidates should have IT / E&M engineering education and 12+ years in critical facility management, with strong SLA/OLA handling and bilingual communication in Chinese and English.

Qualifications

• Experience in critical facility management.
• Sound understanding in critical facilities, networks, and IT services.
• Ability to handle SLA, OLA and post-contract issues.
• Proficient communication in Chinese and English.

Responsibilities

• Regional role serving APAC clients from Hong Kong.
• Manage customer success and service delivery for multinational clients.
• Coordinate with internal teams to ensure SLAs/OLAs are met and issues resolved.

Skills

Customer Success

Project Management

Service Delivery

Education

IT / E&M Engineering degree

Job description

Headshot Recruitment Limited is seeking a Customer Success Manager (IT / Data Centre) based in Hong Kong to oversee regional client relationships across APAC. The role focuses on customer success, project management and service delivery, with full-time HK-based duties and no travel requirements.

Candidates should have IT / E&M engineering education and 12+ years in critical facility management, with strong SLA/OLA handling and bilingual communication in Chinese and English.