Customer Success Manager (Regional Role - HK based)

Headshot Recruitment Limited; Hong Kong; Sur place; HKD 558 000 - 781 000; Plein temps

Résumé du poste

Headshot Recruitment Limited is seeking a Customer Success Manager (IT / Data Centre) based in Hong Kong to oversee regional client relationships across APAC. The role focuses on customer success, project management and service delivery, with full-time HK-based duties and no travel requirements.

Candidates should have IT / E&M engineering education and 12+ years in critical facility management, with strong SLA/OLA handling and bilingual communication in Chinese and English.

Qualifications

• Experience in critical facility management.
• Sound understanding in critical facilities, networks, and IT services.
• Ability to handle SLA, OLA and post-contract issues.
• Proficient communication in Chinese and English.

Responsabilités

• Regional role serving APAC clients from Hong Kong.
• Manage customer success and service delivery for multinational clients.
• Coordinate with internal teams to ensure SLAs/OLAs are met and issues resolved.

Connaissances

Customer Success

Project Management

Service Delivery

Formation

IT / E&M Engineering degree

Description du poste

Customer Success Manager (Regional Role - HK based)

Customer Success Manager (IT / Data Centre)

Monthly Salary: HK$50,000 - HK$70,000

5-day work | No shift duties

On behalf of our client, we are inviting candidates with experience in customer success, project management and service delivery. Multiple opportunities with multinational companies from cloud service, telecommunication, data centres, etc. This is a regional role serving clients from a number of APAC countries, but full-time Hong Kong based, business travel will not be required. To be successfully considered in this role you should possess the following attributes:

Degree or about in IT / E&M Engineering or relevant discipline

12 years' or above experience in critical facility management

Sound understanding in critifical facilities / network / IT services

Ability to handle SLA, OLA and post-contract issues

Ability to communicate in Chinese and English