Data Center Customer Success Specialist

CBRE Asia Pacific; Hongkong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A leading real estate services firm in Hong Kong seeks a Customer Success Officer for a 1-year contract. The role involves delivering exceptional customer service in a data center environment, fostering client relationships, and managing post-sales support. Ideal candidates should have at least 2 years of customer service experience, a relevant university degree, and strong organizational skills. Proficiency in Chinese and English, including Mandarin, is required.

Qualifications

• Minimum 2 years’ experience in customer service management with mechanical and electrical technical knowledge.
• University degree and above.
• Highly organized with attention to detail.

Responsibilities

• Provide high quality customer operations to corporate premium accounts.
• Build and improve relationships of trust and integrity with designated customers.
• Manage and maintain client relationships ensuring overall client satisfaction.

Skills

Customer service management

Mechanical and electrical knowledge

Client servicing

Attention to detail

Interpersonal skills

Team collaboration

Change management

Education

University degree

Job description

A leading real estate services firm in Hong Kong seeks a Customer Success Officer for a 1-year contract. The role involves delivering exceptional customer service in a data center environment, fostering client relationships, and managing post-sales support. Ideal candidates should have at least 2 years of customer service experience, a relevant university degree, and strong organizational skills. Proficiency in Chinese and English, including Mandarin, is required.