Regional Customer Success Manager – Data Centre & IT

Headshot Recruitment Limited; Tsuen Wan; Sur place; HKD 558 000 - 781 000; Plein temps

Résumé du poste

Headshot Recruitment Limited is recruiting a Customer Success Manager (IT / Data Centre) in Hong Kong. The role is full-time and based in Tsuen Wan / Kwai Chung / Fo Tan, supporting APAC clients without business travel.

The ideal candidate has IT/engineering education and 12+ years in critical facility management, with strong SLA/OLA handling and fluent Chinese and English communication.

Qualifications

• Degree in IT / E&M Engineering or related discipline.
• 12 years' or above experience in critical facility management.
• Sound understanding in critical facilities / network / IT services.
• Ability to handle SLA, OLA and post-contract issues.
• Ability to communicate in Chinese and English.

Responsabilités

• Manage customer success and service delivery for multinational clients in the APAC region.
• Coordinate project management and service delivery while ensuring SLA/OLA compliance.

Connaissances

Customer success

Project management

Service delivery

Bilingual communication

Formation

Degree in IT / E&M Engineering or related

Description du poste

Headshot Recruitment Limited is recruiting a Customer Success Manager (IT / Data Centre) in Hong Kong. The role is full-time and based in Tsuen Wan / Kwai Chung / Fo Tan, supporting APAC clients without business travel.

The ideal candidate has IT/engineering education and 12+ years in critical facility management, with strong SLA/OLA handling and fluent Chinese and English communication.