Property Handover & Customer Success Officer

Hong Kong Housing Society; Hong Kong; On-site; HKD 335,000 - 469,000; Full time

Job summary

Hong Kong Housing Society is seeking a Customer Services Officer - Operation & Property Handover to support defect checks, handovers of new units, and customer enquiries. You will coordinate with multiple teams to ensure smooth handover processes and maintain service standards.

The role requires a diploma or higher with at least two years' experience in property handover and customer service, strong English and Chinese communication, and solid MS Office skills.

Qualifications

• Diploma holder or above with at least two years of relevant experience in property takeover, handover and customer service.
• Experience in handover of large-scale residential properties is an advantage.
• Strong communication and interpersonal skills; proficient in English and Chinese (Cantonese and Mandarin).
• Proficient PC skills in MS Office (Excel, Word, PowerPoint).

Responsibilities

• Perform defects checking for flat takeover and handover of newly built units.
• Monitor defect rectification works and protect company interests.
• Handle and follow up on customer enquiries and complaints promptly and professionally.
• Work with teams to plan and implement handover of new developments.
• Provide logistics, administrative and clerical support.
• Assist in managing sales arrangements and operations.
• Undertake other duties as assigned by supervisor.

Skills

Customer service

Communication

Bilingual English/Chinese

MS Office

Education

Diploma or above

Tools

MS Office

Job description

Hong Kong Housing Society is seeking a Customer Services Officer - Operation & Property Handover to support defect checks, handovers of new units, and customer enquiries. You will coordinate with multiple teams to ensure smooth handover processes and maintain service standards.

The role requires a diploma or higher with at least two years' experience in property handover and customer service, strong English and Chinese communication, and solid MS Office skills.