Customer Services Officer

Urban Group; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

Urban Group in Hong Kong is seeking a Customer Services Officer to manage customer inquiries, build lasting relationships, and provide essential administrative support across multiple property management projects. The role is well-suited for energetic professionals with a customer-first mindset and strong communication abilities.

This position requires fluency in English, Cantonese, and Mandarin, with 1–2 years in related fields.

Qualifications

• Post-secondary in property management or related discipline is preferable.
• 1-2 years' work experience in property management, customer services or related industry.
• Excellent interpersonal and communication skills.
• Presentable, cheerful and with positive thinking attitude.
• Proficiency in English, Cantonese and Mandarin.
• Computer literacy in MS Office (Word, Excel, PowerPoint) and Chinese word processing.

Responsibilities

• Handle customer enquiries and complaints with excellent customer services manner
• Establish and maintain good relationship with customers
• Provide administrative and clerical supports
• Handle ad hoc assignments and other duties as required

Skills

Interpersonal skills

Communication skills

English proficiency

Cantonese proficiency

Mandarin proficiency

Education

Post-secondary in property management

Tools

MS Office

Word

Excel

PowerPoint

Chinese Word Processing

Job description

Customer Services Officer

Urban Groupis one of the renowned and well established property asset and facility management group in Hong Kong. The Group managesover365 projects with a total of 145 million square feet of real estate assets.Our professional services reach over one million people across the territory. We are now invitingoutstanding caliber individual with energy and passion to join our team to cope with the rapid expansion of the Group.

Responsibilities:

• Handle customer enquiries and complaints with excellent customer services manner
• Establish and maintain good relationship with customers
• Provide administrative and clerical supports
• Handle ad hoc assignments and other duties as required

Requirements:

• Post-secondary in property management or related discipline is preferable
• 1-2 years' work experience in property management, customer services or related industry
• Excellent interpersonal and communication skills
• Presentable, cheerful and with positive thinking attitude
• Proficiency in English, Cantonese and Mandarin
• Computer Literacy in MS office, Word, Excel, Powerpoint and Chinese Word processing