Officer (Property Management) - Admin & Training

Hong Kong Housing Society; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Hong Kong Housing Society is seeking an Officer (Property Management) to draft procedures and templates for manuals covering public rental policies, administrative policies, service quality, and environmental and safety practices. You will support the Administration Team with policy implementation and prepare related communications.

The role also involves compiling reports on property management, sustainability, and environmental performance, coordinating events, coaching junior staff, and

Qualifications

• Matriculated or HKDSEE Level 3+ including English and Chinese.
• 1–2 years’ property management experience.
• Knowledge of BMO and public rental policy preferred.
• Familiar with Integrated Management System requirements.
• Proficient in PC applications: PowerPoint, Excel, MS Word.

Responsibilities

• To draft procedures and template forms for operational manuals related to public rental policies, administrative policies, service quality, and environmental and safety practices within the property management and maintenance context.
• To support the Administration Team in policy implementation, including the preparation of email, notices, posters, and related documentation.
• To compile statistics for the preparation of various regular reports related to property management, sustainability, and environmental performance for the estates.
• To coordinate promotional activities and environmental events for the estates.
• To conduct site visits at the estates to coordinate events / activities and to maintain good housekeeping practices in the estates.
• To coach Assistant Officers to ensure timely delivery and high‑quality output.
• To coordinate with IT team and other departments to prepare and consolidate various management and system reports (e.g. month‑end reports, sustainability reports, etc.) for senior management review.
• To support and update PMD portal / intranet and related system.
• To assist in reviewing the performance of service contractors (e.g. cleaning, security, landscaping, swimming pool services) in the approved list.
• To handle and follow up on general enquiries and complaints referred to the Property Management Division.
• To carry out ad hoc administrative duties as and when required.

Skills

BMO knowledge

Public rental policy

Integrated Management System

PowerPoint

Excel

MS Word

Chinese Word Processing

Mobile apps

Education

Matriculated or HKDSEE Level 3+

Tools

PowerPoint

Excel

MS Word

Chinese Word Processing

Mobile device apps

Job description

Officer (Property Management) - Admin & Training

• To draft procedures and template forms for operational manuals related to public rental policies, administrative policies, service quality, and environmental and safety practices within the property management and maintenance context.
• To support the Administration Team in policy implementation, including the preparation of email, notices, posters, and related documentation.
• To compile statistics for the preparation of various regular reports related to property management, sustainability, and environmental performance for the estates.
• To coordinate promotional activities and environmental events for the estates.
• To conduct site visits at the estates to coordinate events / activities and to maintain good housekeeping practices in the estates.
• To coach Assistant Officers to ensure timely delivery and high‑quality output.
• To coordinate with IT team and other departments to prepare and consolidate various management and system reports (e.g. month‑end reports, sustainability reports, etc.) for senior management review.
• To support and update PMD portal / intranet and related system.
• To assist in reviewing the performance of service contractors (e.g. cleaning, security, landscaping, swimming pool services) in the approved list.
• To handle and follow up on general enquiries and complaints referred to the Property Management Division.
• To carry out ad hoc administrative duties as and when required.

The Person

• Matriculated OR 5 subjects obtained at Level 3 or above in HKDSEE, including English Language and Chinese. Degree / Diploma Holder preferred.
• 1-2 years’ property management experience.
• Knowledge of BMO and familiar with public rental policy and the Integrated Management System requirement preferred.
• Proficient in PC applications such as PowerPoint, Excel, MS Word, and Chinese Word Processing and familiar in using different mobile device applications.
• Candidate with less experience will be considered as Customer Services Officer

Established in 1948, the Hong Kong Housing Society (HKHS) is an independent and not-for-profit organisation dedicated to providing quality housing for the people of Hong Kong. With the support of the Government, the Housing Society has implemented various housing schemes to meet the evolving needs of the community.

As the first non-government public housing organisation in Hong Kong and the city’s “housing laboratory”, we keep progressing with the times to explore new solutions, using our own resources or in partnership with the Government, so as to help address different housing needs. This spirit of innovation is the cornerstone of our business development.