Estate Operations & Customer Service Specialist

Hong Kong Housing Society; Sha Tin; On-site; HKD 167,000 - 257,000; Full time

Job summary

Hong Kong Housing Society is seeking an experienced administrative officer to provide all-round support for estate operations in Sha Tin, including rental, car park and non-domestic premises administration. You will handle counter and telephone enquiries, maintain records and reports, assist in payment administration, and contribute to quality customer service for tenants, residents and the public.

Strong PC skills and HKCEE/HKDSE qualification are required, with 5 years of clerical or customer

Qualifications

• Secondary education or above (HKCEE/HKDSE).
• At least 5 years’ clerical or customer services experience with at least 3 years in customer services industry.
• Some knowledge of estate management operations and commonly used terms.

Responsibilities

• Provide all-round administrative support for estate operations including rental, sales, car park and non-domestic premises administration.
• Handle counter and telephone enquiries, provide quality customer service, and explain policies to tenants, residents and the public.
• Assist in training new staff and support delivery of quality customer services.

Skills

Administrative support

Customer service

Training support

Record keeping

Office administration

Education

HKCEE/HKDSE

Tools

PowerPoint

Excel

MS Word

Job description

Hong Kong Housing Society is seeking an experienced administrative officer to provide all-round support for estate operations in Sha Tin, including rental, car park and non-domestic premises administration. You will handle counter and telephone enquiries, maintain records and reports, assist in payment administration, and contribute to quality customer service for tenants, residents and the public.

Strong PC skills and HKCEE/HKDSE qualification are required, with 5 years of clerical or customer