Customer Services Officer - Operation & Property Handover

Hong Kong Housing Society; Hong Kong; Presencial; HKD 335.000 - 469.000; Jornada completa

Descripción de la vacante

Hong Kong Housing Society is seeking a Customer Services Officer - Operation & Property Handover to support defect checks, handovers of new units, and customer enquiries. You will coordinate with multiple teams to ensure smooth handover processes and maintain service standards.

The role requires a diploma or higher with at least two years' experience in property handover and customer service, strong English and Chinese communication, and solid MS Office skills.

Formación

• Diploma holder or above with at least two years of relevant experience in property takeover, handover and customer service.
• Experience in handover of large-scale residential properties is an advantage.
• Strong communication and interpersonal skills; proficient in English and Chinese (Cantonese and Mandarin).
• Proficient PC skills in MS Office (Excel, Word, PowerPoint).

Responsabilidades

• Perform defects checking for flat takeover and handover of newly built units.
• Monitor defect rectification works and protect company interests.
• Handle and follow up on customer enquiries and complaints promptly and professionally.
• Work with teams to plan and implement handover of new developments.
• Provide logistics, administrative and clerical support.
• Assist in managing sales arrangements and operations.
• Undertake other duties as assigned by supervisor.

Conocimientos

Customer service

Communication

Bilingual English/Chinese

MS Office

Educación

Diploma or above

Herramientas

MS Office

Descripción del empleo

Customer Services Officer - Operation & Property Handover

• Perform defects checking for flat takeover and handover work of all newly built units;
• Monitor all defect rectification works are conducted on time, and ensure the company's interest is protected at all times;
• Handle and follow up on customer enquiries and complaints, to ensure that all customers are well served promptly, courteously and professionally;
• Work with the various team in planning and implementing the handover of the new developments;
• Perform logistics, administrative and clerical support duties;
• Assist in managing sales arrangement and operation;
• Undertake any other duties assigned by the supervisor.

The Person

• Diploma holder or above with a minimum of two years of relevant experience in property takeover, handover and customer service.
• Experience in the handover of large-scale residential properties is a definite advantage.
• Dedicated to work, good communication and interpersonal skills;
• Good spoken and written English and Chinese (Cantonese and Mandarin);
• Proficient PC skills in MS Office(Excel, Word, PowerPoint) and Chinese word processing;
• 5.5 days work per week and shift duty required;
• Willing to work on irregular hours and weekends or public holidays as necessary.

Established in 1948, the Hong Kong Housing Society (HKHS) is an independent and not-for-profit organisation dedicated to providing quality housing for the people of Hong Kong. With the support of the Government, the Housing Society has implemented various housing schemes to meet the evolving needs of the community.

As the first non-government public housing organisation in Hong Kong and the city's "housing laboratory", we keep progressing with the times to explore new solutions, using our own resources or in partnership with the Government, so as to help address different housing needs. This spirit of innovation is the cornerstone of our business development.

Established in 1948, the Hong Kong Housing Society (HKHS) is an independent and not-for-profit organisation dedicated to providing quality housing for the people of Hong Kong. With the support of the Government, the Housing Society has implemented various housing schemes to meet the evolving needs of the community.

As the first non-government public housing organisation in Hong Kong and the city's "housing laboratory", we keep progressing with the times to explore new solutions, using our own resources or in partnership with the Government, so as to help address different housing needs. This spirit of innovation is the cornerstone of our business development.