Project Manager

Aquis Search Limited; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Benefits offered by this job

Free shuttle

SIM card

Comprehensive medical & insurance

Annual leave and special leave (14 AL,

ORSO/ MPF by selective

Job summary

Aquis Search Limited is seeking a seasoned IT transformation and CRM leader in Hong Kong to drive regional customer engagement solutions. You will collaborate with business and technical teams to translate needs into scalable platforms and processes, aligning across markets.

The role involves leading digital roadmaps, deploying AI tools, and ensuring PMO governance while managing large-scale banking projects. Extensive experience in CRM and financial services is essential.

Qualifications

• At least 8 years of experience in digital transformation environments.
• 8+ years of CRM and digital projects management.
• 5+ years of experience in banking or financial industry.
• Degree in IT, IS, Computer Science, Engineering, or Business.

Responsibilities

• Shape regional customer engagement solutions with business and tech teams
• Turn business needs and data insights into scalable, impactful solutions
• Drive cross-market alignment, innovation, automation and adoption
• Support PMO governance and project tracking under project manager guidance
• Define and execute digital transformation roadmaps and system architectures
• Lead the deployment of local LLM environments, internal AI tools, and workflow
• Lead CRM strategy, delivery and support to achieve business goals
• Work on IT solution implementation/development projects of different scales
• Understand business needs and requirements, steering the development
• Manage IT projects according to the Bank's established standards
• Participate and coordinate OCR/ RPA/ AI related projects

Skills

Problem solving

Communication

Interpersonal skills

Education

Degree in IT/IS/CS/Engineering/Business

Tools

OCR tools

RPA

AI tools

Job description

• Shape regional customer engagement solutions with business and tech teams
• Turn business needs and data insights into scalable, impactful solutions
• Drive cross-market alignment, innovation, automation and adoption
• Support PMO governance and project tracking under project manager guidance
• Good problem solving, communication and interpersonal skills
• Free Company Shuttle, SIM card and comprehensive medical & insurance
• Core banking & CRM platform enhancements
• Assess business requirements and identify opportunities
• Customer journeys, and operational processes enhancement
• 14 AL, BD & special leave, ORSO / MPF by selective, Free shuttle
• Define and execute digital transformation roadmaps and system architectures
• Lead the deployment of local LLM environments, internal AI tools, and workflow
• At least 8 years of experience in digital transformation environments
• Work on IT solution implementation/development projects of different scales
• Understand business needs and requirements, steering the development
• Manage IT projects according to the Bank's established standards
• Lead CRM strategy, delivery and support to achieve business goals
• Degree in IT, IS, Computer Science, Engineering, Business or related fields
• 8+ years' experience managing large-scale CRM and digital projects
• Assist in various system enhancement projects
• Participate and coordinate OCR/ RPA/ AI related projects
• At least 5 year of experience in banking or financial industry
• Assist in various system enhancement projects
• Participate and coordinate OCR/ RPA/ AI related projects
• At least 5 year of experience in banking or financial industry