IT Program Manager, Communications and Data Analysis

Spinnaker IT Limited; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Benefits offered by this job

Free Company Shuttle

SIM card

Comprehensive medical & insurance

Job summary

Spinnaker IT Limited in Hong Kong is seeking an experienced IT Project Manager/Business Analyst to lead CRM and digital transformation initiatives across App Dev, Infra and diverse business units. You will drive project coordination, governance, and actionable updates under the guidance of the project management team.

The role requires 8+ years in large-scale CRM and digital projects, strong stakeholder communication, ITIL knowledge, and a degree in IT, IS, CS or related field.

Qualifications

• 3-5 yrs experience in IT project support, project coordination, or related roles.
• Associate degree or above in IT, Business Administration, or related disciplines.
• Coordinate projects across App Dev, Infra, and diverse business units.
• Present project updates and insights directly to senior management.
• Support audits, risk assessments, and security standard compliance.
• Lead CRM strategy, delivery and support to achieve business goals.
• 8+ years of experience managing large-scale CRM and digital projects.
• Demonstrated track record of driving digital change programs.

Responsibilities

• Coordinate IT projects across App Dev, Infra and business units.
• Present project updates to senior management.
• Support audits, risk assessments and security compliance.
• Lead CRM strategy, delivery and support to meet business goals.
• Drive digital transformation roadmaps and AI tool deployment.
• Lead 24/7 IT support for critical cargo operations.
• Manage service delivery teams and vendors.

Skills

Project coordination

Stakeholder communication

Problem solving

IT project management

CRM

Education

Associate degree or above in IT/Business Administration or related disciplines

Tools

ITIL

Agile/Scrum

Job description

• Core banking & CRM platform enhancements
• Assess business requirements and identify opportunities
• Customer journeys, and operational processes enhancement
• Support PMO governance and project tracking under project manager guidance
• Good problem solving, communication and interpersonal skills
• Free Company Shuttle, SIM card and comprehensive medical & insurance
• 3-5 yrs experience in IT project support, project coordination, or related roles
• Associate degree or above in IT, Business Administration, or related disciplines
• Coordinate projects across App Dev, Infra, and diverse business units
• Present project updates and insights directly to senior management
• Support audits, risk assessments, and security standard compliance
• 3-5 yrs experience in IT project support, project coordination, or related roles
• Associate degree or above in IT, Business Administration, or related disciplines
• Work on IT solution implementation/development projects of different scales
• Understand business needs and requirements, steering the development
• Manage IT projects according to the Bank's established standards
• Lead CRM strategy, delivery and support to achieve business goals
• Degree in IT, IS, Computer Science, Engineering, Business or related fields
• 8+ years' experience managing large-scale CRM and digital projects
• Serve as IT Project Manager & Business Analyst
• Min. of 5 years of solid experience in project management and business analysis
• Demonstrated track record of driving digital change programs
• Lead 24/7 IT Support Services for Critical Cargo Operations.
• Drive End-User Technology Strategy and Roadmap.
• Manage Service Delivery Teams, Vendors and SLA Performance.
• Define and execute digital transformation roadmaps and system architectures
• Lead the deployment of local LLM environments, internal AI tools, and workflow
• At least 8 years of experience in digital transformation environments
• Minimum of 5 years of relevant experience in IT Services Management
• Project Management and ITIL experience is preferable
• Strong IT knowledge on Infrastructure, Database, System, and Network
• Digital products and solutions that incorporate AI, machine learning
• Data-driven strategies to inform business decisions
• Lead and mentor Agile development teams
• Implementation of Agile methodologies (e.g. Scrum)