Digital Project Manager 12 Months Contract

Protiviti Hong Kong; Hong Kong; On-site; HKD 800,000 - 1,200,000; Full time

Job summary

Protiviti Hong Kong leads digital banking initiatives across mobile, internet, AI-enabled solutions and customer journeys, from requirements through launch and post-implementation support. The role drives omnichannel delivery across mobile, web, contact centre and branches, ensuring a seamless, consistent customer experience and strong governance.

You will collaborate with business, product, technology, risk and external vendors to manage milestones, budgets and stakeholder communications in a

Responsibilities

• Lead end-to-end delivery of digital banking initiatives, including mobile and internet banking, AI-enabled solutions, platforms and customer journeys, from requirements through launch and post-implementation support.
• Manage mobile banking and digital platform enhancements, coordinating business, product, technology, operations, risk, compliance and external vendors to deliver releases on time and within scope.
• Drive omnichannel initiatives across mobile, web, contact centre, chatbot/conversational banking and branch channels, ensuring a consistent and seamless customer experience.
• Deliver AI and automation projects, including AI-powered chatbots, virtual assistants, personalised customer journeys and frontline digital tools, working closely with technology, data and business teams.
• Own project governance, including project plans, milestones, budgets, dependencies, risks, issues, steering updates and stakeholder management, within a banking environment.
• Champion customer experience and digital adoption, using customer feedback, journey analysis and digital performance data to identify pain points and continuously improve digital products and services.

Job description

• Lead end-to-end delivery of digital banking initiatives, including mobile banking, internet banking, AI-enabled solutions, digital platforms and customer-facing journeys, from requirements through launch and post-implementation support.
• Manage mobile banking and digital platform enhancements, coordinating business, product, technology, operations, risk, compliance and external vendors to deliver releases on time and within scope.
• Drive omnichannel initiatives across mobile, web, contact centre, chatbot/conversational banking and branch channels, ensuring a consistent and seamless customer experience.
• Deliver AI and automation projects, including AI-powered chatbots, virtual assistants, personalised customer journeys and frontline digital tools, working closely with technology, data and business teams.
• Own project governance, including project plans, milestones, budgets, dependencies, risks, issues, steering updates and stakeholder management, within a banking environment.
• Champion customer experience and digital adoption, using customer feedback, journey analysis and digital performance data to identify pain points and continuously improve digital products and services.