Project Manager

TEKsystems; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

TEKsystems is seeking an experienced Project Manager to lead a strategic customer engagement and digital transformation programme. You will drive end-to-end project delivery across CRM, data integration, and AI-enabled capabilities with cross-functional teams.

Work closely with business and technology stakeholders to shape roadmaps, manage timelines, and ensure successful outcomes aligned with strategic objectives in a fast-paced retail environment.

Qualifications

• Proven project management experience delivering business and technology initiatives.
• Experience in digital transformation, CRM, customer engagement, data, or enterprise platforms.
• Strong stakeholder management and communication skills.
• Experience managing projects involving multiple systems, integrations, and business teams.
• Strong organizational, analytical, and problem-solving capabilities.
• Ability to work effectively in a fast-paced, collaborative environment.

Responsibilities

• Lead end-to-end project delivery across customer engagement and digital transformation initiatives.
• Partner with business and technology teams to define requirements, priorities, and roadmaps.
• Manage project timelines, risks, dependencies, and stakeholder communications.
• Coordinate cross-functional teams, vendors, and regional stakeholders.
• Support initiatives involving CRM, customer data, enterprise platforms, and AI-enabled solutions.
• Ensure projects are delivered successfully while aligning with business objectives.

Skills

Project management

Stakeholder management

Digital transformation

CRM

Data integration

AI-enabled solutions

Cross-functional leadership

Communication

Job description

• Join a leading global retailer undergoing a significant digital transformation journey
• Work on strategic initiatives across customer engagement, data, and AI-enabled solutions
• Be part of a multi-year roadmap offering long-term project stability and career growth opportunities

• Join a leading global retailer undergoing a significant digital transformation journey
• Work on strategic initiatives across customer engagement, data, and AI-enabled solutions
• Be part of a multi-year roadmap offering long-term project stability and career growth opportunities

Our client, a leading global retail organization, is seeking an experienced Project Manager to support a strategic customer engagement and digital transformation programme. This role will lead cross-functional initiatives spanning customer platforms, CRM, data integration, and AI-enabled business capabilities.

Working closely with business and technology stakeholders, you will drive project delivery, manage key initiatives, and help shape the future of customer engagement through data-driven and innovative solutions.

Key Responsibilities

• Lead end-to-end project delivery across customer engagement and digital transformation initiatives
• Partner with business and technology teams to define requirements, priorities, and roadmaps
• Manage project timelines, risks, dependencies, and stakeholder communications
• Coordinate cross-functional teams, vendors, and regional stakeholders
• Support initiatives involving CRM, customer data, enterprise platforms, and AI-enabled solutions
• Ensure projects are delivered successfully while aligning with business objectives

Requirements

• Proven Project Management experience delivering business and technology projects
• Experience in digital transformation, CRM, customer engagement, data, or enterprise platform initiatives
• Strong stakeholder management and communication skills
• Experience managing projects involving multiple systems, integrations, and business teams
• Strong organizational, analytical, and problem-solving capabilities
• Ability to work effectively in a fast-paced, collaborative environment

Preferred Experience

• Retail, eCommerce, customer engagement, loyalty, or marketing technology projects
• Exposure to customer data platforms, CRM, analytics, or AI-driven business initiatives