Project Management officer(Contract)

HKT; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Job summary

HKT, a leading Hong Kong telecom provider, seeks a Project Coordinator to support end-to-end network provisioning projects. You will validate orders, coordinate with enterprise clients, internal teams, and vendors, and manage milestones to avoid delays.

The role emphasizes using AI tools to improve reporting and workflow efficiency. Candidates should have a Higher Diploma or above in a related field and 1–3 years in project coordination or service provisioning within the telecom sector.

Qualifications

• Higher Diploma or above in Telecommunications, Computer Science, Information Technology, Engineering, or a related discipline.
• 1–3 years of proven experience in project coordination, customer service delivery, or network service provisioning within a Telecom Service Provider, ISP, or SI.

Responsibilities

• Support Project Manager through the lifecycle of network provisioning projects from order validation to RFS.
• Coordinate with enterprise clients, internal engineering/operations teams, LLCs, and third‑party vendors.
• Monitor milestones and identify potential delays, implementing contingency plans to maintain SLAs.
• Prepare delivery schedules, site survey reports, project status updates, and sign‑off documentation using PDF and MS Office tools.
• Leverage AI productivity tools to streamline reporting and client communications.
• Handle multiple provisioning projects of varying complexity under pressure.

Skills

Communication

Work under pressure

Proactive attitude

Multi-tasking

Education

Higher Diploma or above in Telecommunications/CS/IT/Engineering

Tools

AI tools (ChatGPT, Gemini, Copilot)

Microsoft Office (Copilot, Word, Excel, PowerPoint, Project)

PDF tools (Adobe Acrobat, Kofax, Nitro)

Job description

Support End-to-End Service Delivery: Support Project Manager in the lifecycle of network provisioning projects from order validation, site readiness, equipment staging, testing, to service hand-over (Ready-for-Service / RFS).

Multi-Party Coordination: Act as the supporting point of contact between enterprise clients, internal engineering/operations teams, local loop carriers (LLCs), and third-party vendors.

Risk & Timeline Management: Monitor project milestones, help to identify potential delays (e.g., fiber lead-in, civil works, CPE delivery), and implement contingency plans to maintain strict SLAs.

Documentation & Reporting:Prepare technical delivery schedules, site survey reports, project status updates, and sign-off documentation using PDF business applications and Microsoft Office tools.

AI-Driven Productivity:Leverage AI productivity tools (e.g., generative AI assistants, automated workflow tools) to streamline reporting, draft client communications, and optimize daily task scheduling.

Multi-Task Management:Simultaneously handle multiple active provisioning projects of varying complexities while working under operational pressure.

Education & Experience:

Higher Diploma or above in Telecommunications, Computer Science, Information Technology, Engineering, or a related discipline.

Minimum of 1-3 years of proven experience in project coordination, customer service delivery, or network service provisioning within a Telecom Service Provider, ISP, or System Integrator (SI).

Technical & Tool Skills:

Basic to intermediate understanding of enterprise networking concepts (Broadband, IEPL/IPL, MPLS, SD-WAN, Router/Switch deployment).

Practical experience or familiarity with AI tools (e.g., ChatGPT, Gemini, Copilot) to boost project efficiency and workflow automation.

Proficiency in Microsoft Applications (Copilot, Word, Excel, PowerPoint, Project) and PDF business software (Adobe Acrobat, Kofax, or Nitro PDF).

Soft Skills & Attributes:

Exceptional Communication: Strong coordination, negotiation, and interpersonal skills across technical and non-technical stakeholders.

Work Under Pressure: Demonstrated ability to manage conflicting priorities and stay composed in high-velocity environments.

Proactive Attitude: Positive, self-motivated, "can-do" mindset with a strong sense of ownership over project outcomes.

Telecommunications & Internet Service Providers More than 10,000 employees

PCCW Group is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority stake in the HKT Trust and HKT Limited, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated business transformation solutions and has built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, big data analytics, fintech and healthtech services to deepen its relationship with customers.

PCCW Group is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority stake in the HKT Trust and HKT Limited, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated business transformation solutions and has built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, big data analytics, fintech and healthtech services to deepen its relationship with customers.