Project Lead, Direct Channels & Service Initiatives

Hong Kong Job Consulting; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

Local Bank in Hong Kong seeks Assistant Manager / Senior Officer for Sales & Service Project to support Direct Channel initiatives in Retail Banking. You will assist the Manager, lead project teams, and coordinate across Product, IT, Risk, Compliance, and Operations.

The role requires 4+ years banking experience, retail banking knowledge, and strong English/Chinese communication. Senior Officer level considered for lower experience.

Qualifications

• Bachelor's degree or above with banking experience preferred.
• Familiar with retail banking products and system operations.
• Experience in project management and change management.
• Proficient in English and Chinese.
• Very customer-focused when working with internal customers.

Responsibilities

• Assist Manager to lead and manage the team to support Direct Channels projects and change management.
• Coordinate with relevant parties to identify business needs; drive process changes and system enhancements.
• Acquire user requirements from end users and translate into deliverables.
• Prepare and review business cases, project plans, user requirements, functional specs, UAT plans, test cases, and arrange UAT/training.
• Implement Direct Channels and handle bank-wide projects on various systems (Cardlink, CSS, BOSS, VRU).
• Report to and assist Manager in allocating project resources and coordinating production verification.

Skills

Project management

Team leadership

UAT planning

Requirements gathering

English & Chinese

Education

Bachelor's degree

Tools

Cardlink

CSS

BOSS

VRU

Job description

Local Bank in Hong Kong seeks Assistant Manager / Senior Officer for Sales & Service Project to support Direct Channel initiatives in Retail Banking. You will assist the Manager, lead project teams, and coordinate across Product, IT, Risk, Compliance, and Operations.

The role requires 4+ years banking experience, retail banking knowledge, and strong English/Chinese communication. Senior Officer level considered for lower experience.