Assistant Manager, Quality & Operation Control (Banking)

Hong Kong Job Consulting; Hong Kong; On-site; HKD 320,000 - 520,000; Full time

Job summary

Local Bank in Hong Kong is seeking an Assistant Manager, Quality & Operation Control to oversee operational duties and documentation checks within Retail Banking.

The role focuses on call quality monitoring, regulatory compliance, and risk reporting, supporting projects and coaching frontline staff to strengthen control processes.

Qualifications

• Post-secondary education with at least 5 years relevant experience, preferably in banking, customer services, or investment-related area.
• Familiar with banking products & operation flow.
• Capable of working independently with a good analytical & logical mind.
• A detail-minded team player with good people management, staff coaching & training skill.
• Capable of interacting with business partners, both internal and external.
• Excellent reading and writing communication in English.
• Excellent presentation/ command skills in both English and Chinese.

Responsibilities

• Perform operational duties and documentation checks on Wealth Management products
• Regular call quality & call monitoring support to ensure the team meets the quality standard and complies with regulatory compliance
• Support projects and operation controls for the Department
• Help to prepare operation risk/compliance-related reports, ensure timely completion of quality control and risk assessment
• Provide regular training/coaching to frontline staff on the control perspective
• Compile and review operation flows from time to time
• Comply with internal guidelines, and legal and regulatory requirements when delivering job duties
• Handle Ad-hoc tasks assigned by the management team of Quality & Operation Control

Skills

English communication

Analytical thinking

People management

Training & coaching

Independent working

Education

Post-secondary education

Job description

Assistant Manager, Quality & Operation Control (Banking)

Job Openings Assistant Manager, Quality & Operation Control (Banking)

About the job Assistant Manager, Quality & Operation Control (Banking)

Assistant Manager, Quality & Operation Control

A reputable local Bank in Hong Kong with a well-established Branch Network is looking for an Assistant Manager to join her Direct Channel Department in Retail Banking for operational duties and documentation checks.

Responsibilities:

• Perform operational duties and documentation checks on Wealth Management products
• Regular call quality & call monitoring support to ensure the team meets the quality standard and complies with regulatory compliance
• Support projects and operation controls for the Department
• Help to prepare operation risk/compliance-related reports, ensure timely completion of quality control and risk assessment
• Provide regular training/coaching to frontline staff on the control perspective
• Compile and review operation flows from time to time
• Comply with internal guidelines, and legal and regulatory requirements when delivering job duties
• Handle Ad-hoc tasks assigned by the management team of Quality & Operation Control

Requirements:

• Post-secondary education with at least 5 years relevant experience, preferably in banking, customer services, or investment-related area; Passed in HKSI Paper 1,7, 8 is preferable
• Familiar with banking products & operation flow
• Capable of working independently with a good analytical & logical mind
• A detail-minded team player with good people management, staff coaching & training skill
• Capable of interacting with business partners, both internal and external
• Excellent reading and writing communication in English
• Excellent presentation/ command skills in both English and Chinese