Project Co-ordinator II (Retail Operations Executive)

The Chinese University of Hong Kong; Hong Kong; On-site; HKD 246,000 - 357,000; Full time

Benefits offered by this job

Contract-end gratuity

Job summary

The Chinese University of Hong Kong’s Communications and Public Relations Office invites applications for a Project Co-ordinator II (Retail Operations Executive). The appointee will support store operations, online shop content, customer service, social media, and marketing activities across university outlets.

Responsibilities include coordinating inventories, promotions, event logistics, and cross-department collaboration; candidates should have a relevant degree and at least 3 years’

Qualifications

• Bachelor’s degree in business or related discipline.
• At least 3 years in retail operations, e-commerce, or related fields.
• Experience in supporting online shop operations, including product listing management, content updates, inventory coordination, and promotion implementation.
• Fluent in English and Chinese; strong written and verbal communication.

Responsibilities

• Liaise with store operators to maintain store presentation and merchandising standards.
• Support creation and maintenance of product listings and online shop content; ensure consistency across channels; update stock, promotions, and new launches.
• Handle customer inquiries, order tracking, issue resolution, and service recovery; escalate complex issues as needed.
• Assist in social media posting, campaigns, newsletters, and marketing activities; track engagement and maintain records.
• Manage departmental orders from quotation to fulfilment; coordinate with internal departments, vendors, and suppliers; monitor timelines and budgets.
• Assist with event setup, logistics, and coordination; support product launches and promotions.
• Prepare sales and trend reports; maintain accurate records.

Skills

Retail operations

E-commerce operations

Customer service

Content management

Social media marketing

Project coordination

Data reporting

MS Office

English/Chinese comms

Vendor coordination

Education

Bachelor’s degree in Business Administration, Marketing, Retail Management, e-Commerce, Design, Hospitality management or related discipline

Tools

Content management systems

CRM systems

POS systems

Design software

E-commerce platforms

Job description

Communications and Public Relations Office

Project Co-ordinator II (carrying the job title of ‘Retail Operations Executive’)

The appointee will be responsible for (a) Store Operations Support: liaising with store operators to maintain store presentation and merchandising standards; supporting routine operational coordination and housekeeping activities; (b) Online Shop & Content Management: supporting the creation and maintenance of product listings and online shop content; maintaining consistency between online and physical retail channels; updating stock availability, promotions, and new product launches; conducting routine checks on content accuracy and pricing accuracy; coordinating photography, copywriting, and digital asset management; providing support product launch implementation; (c) Customer Service Support: serving as the first point of contact for customer enquiries; supporting order tracking, issue resolution, and service recovery; escalating complex customer issues when appropriate; supporting customer satisfaction and fulfilment quality initiatives; (d) Social Media & Marketing Support: supporting social media posting and campaign implementation; assisting with newsletters, promotional materials, and marketing activities; tracking engagement metrics and maintaining marketing records; supporting event promotion and product launch activities; assisting in event setup, logistics, and coordination; (e) Departmental Orders Management: managing orders and enquiries from faculties, departments, colleges, and University offices; coordinating among internal departments, product developers, and suppliers; managing the full order cycle from quotation to fulfilment; monitoring order timelines, budget requirements, branding specifications, and event deadlines; maintaining order records and preparing sales and trend reports; monitoring service turnaround times and client satisfaction; and (f) performing other duties as assigned.

Applicants should have (i) a Bachelor’s degree in Business Administration, Marketing, Retail Management, e-Commerce, Design, Hospitality management or a related discipline; (ii) at least 3 years of proven experience in retail operations, e-commerce, customer service, marketing co-ordination, business administration, or a related field; (iii) experience in supporting online shop operations, including product listing management, content updates, inventory coordination, and promotion implementation; (iv) familiarity with social media platforms and digital marketing activities, including content scheduling, campaign support, newsletter preparation, and performance tracking; (v) experience in customer service, order administration, or client account support, with the ability to handle enquiries, resolve issues, and maintain satisfactory customer relationships; (vi) experience in coordinating projects or orders involving multiple stakeholders, vendors, suppliers, or internal departments; (vii) good analytical and administrative skills, with the ability to maintain accurate records, monitor sales or operational data, and prepare routine reports; (viii) strong organisational and multitasking abilities, with the capacity to manage multiple assignments, deadlines, and priorities simultaneously; (ix) good written and verbal communication skills in English and Chinese, with the ability to interact professionally with internal and external stakeholders; (x) proficiency in MS Office applications, particularly Excel, PowerPoint, and Word; (xi) a customer-focused, service-oriented, and detail-minded approach, with strong interpersonal and problem-solving skills; and (xii) self-motivated, adaptable, and capable of working both independently and collaboratively in a fast-paced environment. Having experience with design software, e-commerce platforms, CRM systems, POS systems, or content management systems would be an advantage. Interested in retail, lifestyle, university branding, souvenirs, gifting products, or customer engagement would be an advantage. Shortlisted candidates will be invited to sit for a written test in both English and Chinese.

Applicants must submit copies of certificates showing that they have fulfilled the requirements stated above, otherwise their applications will NOT be considered.

Applicants are required to submit three samples of previous work relevant to retail operations, e-commerce, marketing, customer engagement, project coordination, or order management.

Appointment will initially be made on a 2-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement.