Retail Operations & E‑Commerce Coordinator

The Chinese University of Hong Kong; Hong Kong; On-site; HKD 300,000 - 480,000; Full time

Job summary

The Chinese University of Hong Kong, through its Communications and Public Relations Office, seeks a Project Co-ordinator II (Retail Operations Executive) to support store operations, online shop management, customer service, social media, and inter-department orders.

Applicants should hold a Bachelor's degree and at least 3 years in retail operations, e-commerce, or marketing coordination, with strong English/Chinese communication skills and MS Office proficiency.

Qualifications

• Bachelor's degree in a related discipline (i)
• At least 3 years of proven experience in retail operations, e-commerce, customer service, marketing coordination or related field (ii)
• Experience in supporting online shop operations including product listing management and promotions (iii)
• Familiarity with social media platforms and digital marketing activities (iv)
• Experience in customer service, order administration, or client account support (v)
• Experience coordinating projects or orders with multiple stakeholders (vi)
• Good analytical and administrative skills for records, reports (vii)
• Strong organizational and multitasking abilities (viii)
• Proficiency in English and Chinese written/spoken communication (ix)
• Proficiency in MS Office (Excel, PowerPoint, Word) (x)
• Customer-focused and detail-minded with problem-solving skills (xi)
• Willingness to work independently or in teams; exposure to design or e-commerce systems would be an advantage (xii)

Responsibilities

• Store operations support: liaising with store operators to maintain presentation and merchandising standards
• Online shop content management: creating/updating product listings, ensuring price/content accuracy, coordinating promotions and launches
• Customer service support: handling inquiries, order tracking, issue resolution, service recovery
• Social media & marketing support: assisting campaigns, newsletters, event promotions, and asset management
• Departmental orders management: coordinating across faculties/departments, managing full order cycle and reporting
• Performing other duties as assigned

Skills

Retail operations experience

E-commerce coordination

Content management

Customer service

Marketing coordination

Project coordination

Vendor/Supplier coordination

Data reporting & analytics

Bilingual English/Chinese

MS Office proficiency

Design software familiarity

Education

Bachelor's degree in Business Administration, Marketing, Retail Management, e-Commerce, Design, Hospitality management or related discipline

Tools

CRM systems

Content management systems

POS systems

E-commerce platforms

Design software

Job description

The Chinese University of Hong Kong, through its Communications and Public Relations Office, seeks a Project Co-ordinator II (Retail Operations Executive) to support store operations, online shop management, customer service, social media, and inter-department orders.

Applicants should hold a Bachelor's degree and at least 3 years in retail operations, e-commerce, or marketing coordination, with strong English/Chinese communication skills and MS Office proficiency.