Retail Operations & E‑commerce Coordinator

The Chinese University of Hong Kong; Hong Kong; On-site; HKD 246,000 - 357,000; Full time

Benefits offered by this job

Contract-end gratuity

Job summary

The Chinese University of Hong Kong’s Communications and Public Relations Office invites applications for a Project Co-ordinator II (Retail Operations Executive). The appointee will support store operations, online shop content, customer service, social media, and marketing activities across university outlets.

Responsibilities include coordinating inventories, promotions, event logistics, and cross-department collaboration; candidates should have a relevant degree and at least 3 years’

Qualifications

• Bachelor’s degree in business or related discipline.
• At least 3 years in retail operations, e-commerce, or related fields.
• Experience in supporting online shop operations, including product listing management, content updates, inventory coordination, and promotion implementation.
• Fluent in English and Chinese; strong written and verbal communication.

Responsibilities

• Liaise with store operators to maintain store presentation and merchandising standards.
• Support creation and maintenance of product listings and online shop content; ensure consistency across channels; update stock, promotions, and new launches.
• Handle customer inquiries, order tracking, issue resolution, and service recovery; escalate complex issues as needed.
• Assist in social media posting, campaigns, newsletters, and marketing activities; track engagement and maintain records.
• Manage departmental orders from quotation to fulfilment; coordinate with internal departments, vendors, and suppliers; monitor timelines and budgets.
• Assist with event setup, logistics, and coordination; support product launches and promotions.
• Prepare sales and trend reports; maintain accurate records.

Skills

Retail operations

E-commerce operations

Customer service

Content management

Social media marketing

Project coordination

Data reporting

MS Office

English/Chinese comms

Vendor coordination

Education

Bachelor’s degree in Business Administration, Marketing, Retail Management, e-Commerce, Design, Hospitality management or related discipline

Tools

Content management systems

CRM systems

POS systems

Design software

E-commerce platforms

Job description

The Chinese University of Hong Kong’s Communications and Public Relations Office invites applications for a Project Co-ordinator II (Retail Operations Executive). The appointee will support store operations, online shop content, customer service, social media, and marketing activities across university outlets.

Responsibilities include coordinating inventories, promotions, event logistics, and cross-department collaboration; candidates should have a relevant degree and at least 3 years’