Process Management Specialist

NVD Asia; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

NVD Asia in Hong Kong is seeking a Process Management Specialist to drive cross-office process alignment, digital transformation, and project delivery in our fast-paced freight forwarding business.

You will document workflows, visualize processes, and design centralized, scalable procedures while collaborating with Operations Heads, developers, and IT teams to translate business requirements into tangible system features.

Qualifications

• Minimum 5 years in freight forwarding or logistics.
• End-to-end China export logistics knowledge.
• Experience with system implementations and business analysis.

Responsibilities

• Align processes across departments with key stakeholders.
• Document workflows and identify pain points for improvements.
• Visualize processes to support system implementation.
• Collaborate with IT and product teams to translate requirements.
• Act as primary liaison between business teams and developers; ensure clarity.

Skills

Data analysis

Stakeholder management

Communication skills

Problem solving

Multitasking

English & Mandarin fluency

Tools

Power BI

SQL

Excel

Microsoft Office

Job description

Job Title: Process Management Specialist

Location: Hong Kong (On-site)

Employment Type: Full-time

About the Role

We are seeking a Process Management Specialist to drive cross-office process alignment, digital transformation, and project delivery within our fast-paced, high-growth freight forwarding business. This role is vital for building scalable operations and delivering tangible business value through structured process improvements and digital solutions.

Key Responsibilities

Process Management & Alignment

• Align current processes across different departments with key stakeholders.
• Walk through and document existing workflows process-by-process with stakeholders to identify pain points and areas for improvement.
• Clearly visualize business and operational processes to foster shared understanding and support system implementation.
• Assist in designing, documenting, and implementing new centralized and scalable processes to enhance productivity and quality.

Project Support

• Define project scope and objectives for both internal and external initiatives.
• Identify key stakeholders and assist management in decision-making by assigning clear task owners and responsibilities.
• Support multiple digital and process optimization projects concurrently to ensure efficient, high-value delivery.
• Gather and align expectations and communications among stakeholders from diverse regional offices and cultural backgrounds.

Collaboration & Stakeholder Management

• Work closely and proactively with Operations Heads to understand operational challenges and implement effective solutions.
• Collaborate with developers, product owners, and IT teams to translate business requirements into functional system features.
• Serve as the primary interface between business teams and system developers, ensuring requirements are clear and feasible.
• Present and explain processes in a clear manner accessible to both technical and non-technical stakeholders.
• Demonstrate solid data analysis capabilities to independently perform data analysis, build reports, and establish data quality monitoring mechanisms ensuring accuracy, timeliness, and traceability.

Qualifications & Requirements

• Minimum 5 years of experience in the freight forwarding or logistics industry.
• In-depth understanding of end-to-end China export logistics and freight forwarding processes.
• Preferred experience in process design, standardization, and continuous system/workflow improvement.
• Proven track record in supporting system implementations, business analysis, and collaborating with software development teams.
• Proficient in Microsoft Office (especially advanced Excel); strong data sensitivity; hands-on experience with SQL, Power BI, or similar tools for data processing/dashboard development is preferred.
• Fluent in spoken and written English and Mandarin.
• Strong multi-tasking abilities, excellent prioritization skills, and independent problem-solving capabilities.
• Strong service mindset, high sense of responsibility, and high resilience under pressure.