Principal, Agency Digital Transformation & Innovation

AIA Hong Kong and Macau; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

AIA Hong Kong and Macau invites applications for a Senior Digital Transformation role focused on agency digital strategy, agent engagement and analytics. The incumbent will drive innovation, collaborate with internal teams and ensure compliant, customer-focused digital delivery.

The role emphasizes building the agent analytics data foundation, enabling data-driven decisions and scalable digital platforms across the agency network in Hong Kong and Macau.

Qualifications

• University / College Graduate with 7–10 years in the insurance industry
• Knowledge in execution & project implementation an advantage
• Outgoing with good communication, interpersonal skills and influencing skills
• Extensive IT and digital apps development knowledge
• Demonstrated depth of UX experience and creativity
• Proficient in written and spoken English and Chinese (Cantonese and Putonghua)

Responsibilities

• Formulate, drive and industrialise Digital Agent Engagement strategies to maximise productivity and retention
• Continuous development & knowledge build-up of the team for the application of new digital technology
• Support cutting edge technology innovation and adopt AI to deliver seamless agent digital experience
• Supervising to maintain stability of the core agency digital platforms and other future-proof digital platforms
• Co-ordinate with internal and external stakeholders to implement agency requirements
• Monitor project progress and develop mitigation plans

Skills

Communication skills

Project management

UX experience

IT and Digital apps development

Data analytics

English & Chinese (Cantonese & Putongh

Education

University / College Graduate

Tools

Digital platforms

AI technology

Agent analytics

Job description

AIA Hong Kong and Macau invites applications for a Senior Digital Transformation role focused on agency digital strategy, agent engagement and analytics. The incumbent will drive innovation, collaborate with internal teams and ensure compliant, customer-focused digital delivery.

The role emphasizes building the agent analytics data foundation, enabling data-driven decisions and scalable digital platforms across the agency network in Hong Kong and Macau.