Premium Lounge Duty Manager — Elevate VIP Service & Growth

Cathay Pacific Group

Hong Kong

On-site

HKD 700,000 - 1,100,000

Full time

2 days ago

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Benefits offered by this job

Work schedules

World-class training

Collaborative environment

Medical coverage

Discounted travel

Retirement scheme

Job summary

Cathay Pacific Group is seeking a Lounge Duty Manager to support the Lounge Service Delivery Manager and oversee operations of Cathay's First and Business class lounges at Hong Kong International Airport.

You will lead the Lounge Service Team to deliver personalised experiences for premium travellers, supervise food and beverage presentation and hygiene, manage staff development, handle VIPs and coordinate with airport operations to ensure a world-class lounge experience.

Qualifications

7+ years in premium hospitality or airline lounge operations.
Strong leadership and people management capabilities.
Fluent English; Cantonese/Putonghua advantageous.
Willingness to work shift schedules, including overnight shifts.

Responsibilities

Lead the Lounge Service Team to ensure lounge service excellence and compliance with standards.
Overlap with back-of-house teams on operations, food safety, and quality control.
Supervise food, beverage presentation, hygiene, and stock levels.
Oversee development, training, coaching, and daily task delegation of staff.
Manage VIP handling and coordinate with airport management on operational issues.
Respond to complaints and implement service recovery measures.
Drive quality improvements through cost efficiency, innovation, and tech where applicable.