Premium Airport Lounge Manager - Guest Experience Lead

Joint-Billion-Holdings-Limited

Hong Kong

In loco

HKD 600.000 - 760.000

Tempo pieno

4 giorni fa

Candidati tra i primi

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Vantaggi offerti da questo lavoro

Eight days off per month

Attendance Bonus

Medical Insurance

Meal Allowance

Transportation Allowance

15 days Statutory Holiday

12 days annual leave from starting

Career advancement opportunity

Promotions opportunities

Descrizione del lavoro

Joint-Billion-Holdings-Limited in Hong Kong International Airport Chek Lap Kok is seeking a Club Lounge Manager to lead a premium lounges concept that blends dining, social spaces, relaxation, business facilities, and curated hospitality services. The role focuses on establishing service standards, building a high-performing team, and delivering guest experiences that reflect the Plaza Premium brand.

Strong leadership and bilingual communication are essential to success in this vibrant

Competenze

Minimum Degree or Diploma in Hospitality Management, Hotel Management, Tourism, Business Administration, or related disciplines.
Minimum 5 years' management experience in hospitality, premium lounges, hotels, clubs, restaurants, airlines, luxury retail, or customer experience operations.
Strong leadership skills, mature, outgoing & guest oriented, good communication skills.

Mansioni

Lead the delivery of exceptional guest experiences and ensure the highest hospitality standards are maintained.
Foster a welcoming and engaging atmosphere that encourages guest interaction, comfort, and loyalty.
Handle VIP guests, customer feedback, service recovery, and special requests professionally.
Oversee daily lounge operations including reception, food and beverage service, housekeeping, guest services, and lounge facilities.
Ensure smooth and efficient operations across all service touchpoints.
Monitor operational performance, service quality, guest satisfaction, and lounge utilization.
Recruit, train, coach, and develop a multi-skilled operations team.
Foster a culture of engagement, accountability, and guest-centric service.
Manage manpower planning, rostering, attendance, and performance management.
Coordinate with Sales team to drive revenue opportunities through membership programs, lounge access sales, events, promotions, and value-added services.
Support the implementation of new products, services, and guest engagement initiatives.
Monitor operating costs and achieve budget targets.
Collaborate closely with airport authorities, business partners, suppliers, and internal stakeholders.
Support lounge opening projects, special events, and brand activation activities.
Ensure compliance with company policies, airport regulations, food safety standards, and workplace safety requirements.
Maintain a safe, clean, and well-presented environment for guests and employees.