Premium Finance Loan Administrator

WeLab; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Learning stipend

Wellness programs

Open-plan office with free food

Collaborative culture

Job summary

WeLab in Hong Kong is seeking a Premium Finance Loan Administration professional to manage end-to-end applications, document verification, customer follow-ups, and drawdown coordination in a fast-paced, agile environment. The candidate should have Form 5 or above, at least 1 year in telemarketing or loan administration, fluent Cantonese with basic English/Mandarin, and hands-on Premium Finance experience.

Shifts including Saturdays are required.

Qualifications

• Form 5 graduate or above.
• Minimum 1 year of experience in telemarketing, customer service, loan administration, or related areas.
• Hands-on experience in Premium Finance processing is mandatory.
• Proactive, customer-oriented with professional telephone manner.
• Fluent Cantonese with basic English and Mandarin.
• Willing to work shifts, including Saturdays.

Responsibilities

• Provide end-to-end Premium Finance loan administration, including handling new applications, document verification, and follow-ups.
• Perform KYC verification and credit checking in line with HKMA/regulatory requirements.
• Act as a one-stop loan and premium finance provider from inquiry to closure and servicing.
• Handle customer enquiries and promote loan products and services where appropriate.
• Coordinate with internal teams to ensure timely processing and service delivery.

Skills

Customer service

Telephone manner

Fluent Cantonese

Basic English/Mandarin

Education

Form 5 or above

Tools

Premium Finance processing

Job description

WeLab in Hong Kong is seeking a Premium Finance Loan Administration professional to manage end-to-end applications, document verification, customer follow-ups, and drawdown coordination in a fast-paced, agile environment. The candidate should have Form 5 or above, at least 1 year in telemarketing or loan administration, fluent Cantonese with basic English/Mandarin, and hands-on Premium Finance experience.

Shifts including Saturdays are required.