Loan Operations Lead — FinTech Banking

WeLab Bank; Hong Kong; On-site; HKD 300,000 - 520,000; Full time

Benefits offered by this job

Learning and development stipend

Flexible time off

Open plan office with free food and dr

Team events

Job summary

WeLab Bank is seeking an organized professional to manage daily loan operations, ensuring smooth processes and adherence to policies. The role involves reconciliations, reviews, and driving efficiency through project work and UAT collaboration.

The ideal candidate brings at least 2 years in Personal Loan products, strong English and Chinese communication, and a proactive, team‑oriented mindset within a fast-paced fintech environment in Hong Kong.

Qualifications

• Higher Diploma or above in a relevant field.
• A minimum of 2 years related work experience in Personal Loan Products. Knowledge and experience in Secured Loan Business or Policy Loan Business is an advantage.
• A Self-initiative individual who thrives in a team environment.
• Highly organized, responsible, and eager to identify and pursue improvement opportunities.
• Strong communication skills, with the ability to solve problems and address challenges.
• Excellent verbal and written English and Chinese.

Responsibilities

• Manage and support the daily operations of the Loan Business, ensuring smooth and efficient processes.
• Perform daily reconciliation, conduct regular reviews, and investigate discrepancies to maintain accuracy and integrity in operations.
• Ensure than all operational processes adhere to the Bank’s policies and regulatory requirements, contributing to a culture of compliance and risk management.
• Participate in projects focused on developing new processes and services, automating workflows, and enhancing systems through user acceptance testing (UAT) to improve operational efficiency

Skills

Go-getter

Team player

Strong communication

English & Chinese

Problem solving

Education

Higher Diploma or above in a relevant field

Job description

WeLab Bank is seeking an organized professional to manage daily loan operations, ensuring smooth processes and adherence to policies. The role involves reconciliations, reviews, and driving efficiency through project work and UAT collaboration.

The ideal candidate brings at least 2 years in Personal Loan products, strong English and Chinese communication, and a proactive, team‑oriented mindset within a fast-paced fintech environment in Hong Kong.