Luxury Lounge Operations Specialist

AsiaWorld-Expo Management Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

AsiaWorld-Expo Management Limited operates one of Hong Kong’s most versatile exhibition and event spaces, delivering exceptional lounge services for a diverse range of guests and events. The team collaborates with Airport Authority Hong Kong and service partners to ensure a seamless guest journey from arrival through departure.

With a focus on luxury guest experience, staff work in a fast-paced, professional environment and are expected to be flexible with shift duties while maintaining high

Qualifications

• Degree holder with 2+ years relevant experience; associate or secondary education with 5+ years considered.
• Experience in luxury hotels/airlines/airport preferred.
• Good team player with interpersonal, problem-solving & organizational skills.
• Detail-oriented, independent and able to work under pressure.
• Familiar with MS Office applications.
• Proficiency in Chinese, English and Putonghua.
• Shift duty required.

Responsibilities

• Plan, coordinate guest departure/arrival journey and conduct pre-occupation inspection and preparation of the lounge to ensure tidiness, cleanliness and maintenance prior to arrival of guest.
• Ensure seamless in-lounge check in and security, immigration and customs clearance and other logistic arrangements.
• Collaborate with Airport Authority, airlines, service partners and lounge service team for a consistent guest journey from arrival to departure.
• Provide a warm and personal welcome to guests on arrival.
• Provide feedback to supervisors on the performance of service partners.
• Assist in providing professional and high-quality lounge services as needed.
• Perform any ad hoc assignments as required.

Skills

Interpersonal skills

Team player

Problem solving

Detail-oriented

Organizational skills

Shift work

Education

Bachelor's degree

Associate degree

Secondary education

Tools

MS Office

Job description

AsiaWorld-Expo Management Limited operates one of Hong Kong’s most versatile exhibition and event spaces, delivering exceptional lounge services for a diverse range of guests and events. The team collaborates with Airport Authority Hong Kong and service partners to ensure a seamless guest journey from arrival through departure.

With a focus on luxury guest experience, staff work in a fast-paced, professional environment and are expected to be flexible with shift duties while maintaining high