Club Lounge Manager

Joint-Billion-Holdings-Limited

Hong Kong

On-site

HKD 600,000 - 760,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Eight days off per month

Attendance Bonus

Medical Insurance

Meal Allowance

Transportation Allowance

15 days Statutory Holiday

12 days annual leave from starting

Career advancement opportunity

Promotions opportunities

Job summary

Joint-Billion-Holdings-Limited in Hong Kong International Airport Chek Lap Kok is seeking a Club Lounge Manager to lead a premium lounges concept that blends dining, social spaces, relaxation, business facilities, and curated hospitality services. The role focuses on establishing service standards, building a high-performing team, and delivering guest experiences that reflect the Plaza Premium brand.

Strong leadership and bilingual communication are essential to success in this vibrant

Qualifications

Minimum Degree or Diploma in Hospitality Management, Hotel Management, Tourism, Business Administration, or related disciplines.
Minimum 5 years' management experience in hospitality, premium lounges, hotels, clubs, restaurants, airlines, luxury retail, or customer experience operations.
Strong leadership skills, mature, outgoing & guest oriented, good communication skills.

Responsibilities

Lead the delivery of exceptional guest experiences and ensure the highest hospitality standards are maintained.
Foster a welcoming and engaging atmosphere that encourages guest interaction, comfort, and loyalty.
Handle VIP guests, customer feedback, service recovery, and special requests professionally.
Oversee daily lounge operations including reception, food and beverage service, housekeeping, guest services, and lounge facilities.
Ensure smooth and efficient operations across all service touchpoints.
Monitor operational performance, service quality, guest satisfaction, and lounge utilization.
Recruit, train, coach, and develop a multi-skilled operations team.
Foster a culture of engagement, accountability, and guest-centric service.
Manage manpower planning, rostering, attendance, and performance management.
Coordinate with Sales team to drive revenue opportunities through membership programs, lounge access sales, events, promotions, and value-added services.
Support the implementation of new products, services, and guest engagement initiatives.
Monitor operating costs and achieve budget targets.
Collaborate closely with airport authorities, business partners, suppliers, and internal stakeholders.
Support lounge opening projects, special events, and brand activation activities.
Ensure compliance with company policies, airport regulations, food safety standards, and workplace safety requirements.
Maintain a safe, clean, and well-presented environment for guests and employees.

Skills

Leadership

Guest experience

Communication

Hospitality

Staff development

Education

Diploma in Hospitality Management

Degree in Hospitality Management

Job description

We are seeking a passionate and service-oriented Club Lounge Manager to lead the operations of our new premium landside lounge concept at Hong Kong International Airport. More than a traditional airport lounge, this innovative destination will offer guests a unique lifestyle experience through premium dining, social interaction, relaxation, business facilities, entertainment, and curated hospitality services.

The successful candidate will play a key role in establishing service standards, building a high-performing team, and delivering exceptional guest experiences that reflect the Plaza Premium brand.

What you will be doing:

Guest Experience & Service Excellence

Lead the delivery of exceptional guest experiences and ensure the highest hospitality standards are maintained.
Foster a welcoming and engaging atmosphere that encourages guest interaction, comfort, and loyalty.
Handle VIP guests, customer feedback, service recovery, and special requests professionally.

Operations Management

Oversee daily lounge operations including reception, food and beverage service, housekeeping, guest services, and lounge facilities.
Ensure smooth and efficient operations across all service touchpoints.
Monitor operational performance, service quality, guest satisfaction, and lounge utilization.

Team Leadership

Recruit, train, coach, and develop a multi-skilled operations team.
Foster a culture of engagement, accountability, and guest-centric service.
Manage manpower planning, rostering, attendance, and performance management.

Commercial & Business Performance

Coordinate with Sales team to drive revenue opportunities through membership programs, lounge access sales, events, promotions, and value-added services.
Support the implementation of new products, services, and guest engagement initiatives.
Monitor operating costs and achieve budget targets.

Stakeholder Management

Collaborate closely with airport authorities, business partners, suppliers, and internal stakeholders.
Support lounge opening projects, special events, and brand activation activities.

Compliance & Safety

Ensure compliance with company policies, airport regulations, food safety standards, and workplace safety requirements.
Maintain a safe, clean, and well-presented environment for guests and employees.

What we are looking for:

Minimum Degree or Diploma in Hospitality Management, Hotel Management, Tourism, Business Administration, or related disciplines.
Minimum 5 years' management experience in hospitality, premium lounges, hotels, clubs, restaurants, airlines, luxury retail, or customer experience operations.
Strong leadership skills, mature, outgoing & guest oriented, good communication skills
Strong passion for hospitality and creating memorable guest experiences.
Excellent communication and interpersonal skills.
Proactive, enthusiastic , strong sense of responsibility and positive thinking
Strong conflict resolution/management and decision-making skills
Good command of spoken and written English and Chinese

Benefits: