Policy Admin Manager (General Insurance)

Bank of China Group Insurance Company Limited; Hong Kong; On-site; HKD 520,000 - 780,000; Full time

Benefits offered by this job

Competitive remuneration package

Job summary

Bank of China Group Insurance Company Limited in Hong Kong is seeking a Policy Administration Manager to lead the policy administration function, overseeing applications, renewals, endorsements and cancellations.

The role drives efficiency through streamlined workflows, ensures data accuracy, regulatory compliance, and collaboration with underwriting, claims and other teams to deliver high‑quality service.

Qualifications

• Degree or above with minimum 5 years of experience in a policy administration role within the insurance industry.
• Thorough understanding of general insurance products and policy administration processes.
• Excellent problem-solving and decision-making skills, with the ability to think critically and strategically.
• Strong leadership and team management abilities, with a demonstrated track record of developing and motivating a high-performing team.
• Exceptional communication and interpersonal skills, with the ability to liaise effectively with various stakeholders.
• Proficiency in using insurance-related software and technologies.
• Relevant insurance qualifications or certifications would be highly advantageous.

Responsibilities

• Process new policy applications, renewals, endorsements, and cancellations.
• Oversee the accurate recording and maintenance of policy data.
• Develop streamlined workflows and procedures to enhance operational efficiency.
• Monitor policy administration performance and identify areas for improvement.
• Provide training and support to the policy administration team to ensure high-quality service delivery.
• Collaborate with underwriting, claims, and other departments to ensure seamless policy management.
• Stay abreast of industry regulations and best practices, and ensure compliance within the policy administration function.

Skills

Policy administration

Leadership

Communication

Insurance software

Stakeholder liaison

Education

Bachelor's degree or above in related field

Tools

Insurance software platforms

Job description

Responsible for processing new policy applications, renewals, endorsements, and cancellations;

Oversee the accurate and timely recording of policy data and maintenance of policy records;

Develop and implement streamlined workflows and procedures to enhance operational efficiency;

Monitor policy administration performance and identify areas for improvement;

Provide training and support to the policy administration team to ensure high-quality service delivery;

Collaborate with underwriting, claims, and other departments to ensure seamless policy management;

Stay abreast of industry regulations and best practices, and ensure compliance within the policy administration function.

Requirements:

Degree or above with minimum 5 years of experience in a policy administration role within the insurance industry;

Thorough understanding of general insurance products and policy administration processes;

Excellent problem-solving and decision‑making skills, with the ability to think critically and strategically;

Strong leadership and team management abilities, with a demonstrated track record of developing and motivating a high‑performing team;

Exceptional communication and interpersonal skills, with the ability to liaise effectively with various stakeholders;

Proficiency in using insurance‑related software and technologies;

Relevant insurance qualifications or certifications would be highly advantageous.

We offer competitive remuneration package.

Data collected would be used for recruitment purpose only）

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Bank of China Group Insurance Company Limited has been providing general insurance products and professional services and comprehensive coverage to customers for over a decade. We strive to achieve: Service Excellence, Product Diversification, Accountability and Customer Satisfaction. The scopes of operation and service of the Company continues to enhance. To cope with our business growth, we are now looking for qualified candidates to join our dynamic team.