Administration Manager, Policy Operations

Grandwood Insurance Brokers Limited; Hong Kong; On-site; HKD 300,000 - 450,000; Full time

Job summary

Grandwood Insurance Brokers Limited in Hong Kong seeks an Administration Manager for Policy Operations to oversee administrative support for the policy operations team. The role covers renewal notices, invoicing, client file maintenance, and policy documentation in alignment with company systems and protocols.

The candidate should have experience in insurance administration, strong English and Chinese communication, and proficient MS Office skills.

Qualifications

• Experience in Employee Benefits Scheme administration is preferred.
• Strong communication and interpersonal skills are essential.
• Proficient in English and Chinese (written and spoken).
• Proficient in MS Office suite and Chinese typing.

Responsibilities

• Provide administration support to the Policy Operations team for client insurance programs.
• Prepare renewal notices, generate invoices, and maintain client files per company protocols.
• Prepare client proposals and policy documentation.
• Support client surveys, seminars, and events with invitations and materials.
• Assist business development by supporting prospecting and database maintenance.
• Ensure compliance with internal control processes.
• Provide assistance to other areas of the company as required.

Skills

Communication skills

Interpersonal skills

Chinese typing

MS Office proficiency

Education

Diploma or equivalent

Bachelor’s degree (preferred)

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

Job description

Administration Manager, Policy Operations

The job incumbent will be responsible for providing administration support to the newly created Policy Operations team including execution of all appropriate actions required for the maintenance of clients’ insurance program.

Provide support on daily insurance policy operations including but not limited to, preparing renewal notices, generating invoices, maintenance of clients’ files in line with company’s systems and protocols, preparing client proposals and policy documentation.

Provide support on client surveys, seminars and events by preparing invitations, marketing letters, event handouts and conducting client research.

Provide support on business development initiatives, such as administrative support in prospecting and maintenance of database.

Compliance with internal control processes.

To provide assistance to other areas of the Company’s business as may be required.

Job Requirements:

Experience in Employee Benefits Scheme administration is preferred.

Good communication and interpersonal skills.

Good command of spoken and written English and Chinese.

Proficient in MS Outlook, Word, Excel and PowerPoint and Chinese typing.

Minimum Diploma or equivalent qualification, Bachelor’s degree will be considered more favourably.

IIQE Paper I and II qualified and at least 1.5 to 2 years of experience in the general Insurance Industry preferably in broking firm will be considered more favourably.

Able to start work immediately or within short notice preferred.

About Grandwood Insurance Brokers Ltd. (https://www.grandwoodinsurance.com/)

Grandwood Insurance Brokers Limited was established in Hong Kong in October 2003.

Grandwood has a deep understanding of the risks faced by clients in the Commercial, Financial, Industrial and Construction & Engineering sectors.

The company has been supporting SME, middle market and multi-national clients in Hong Kong since its establishment.

The team of professional insurance brokers at Grandwood is committed to providing the best services to our clients.