Payments & Transaction Operations Specialist

DBS Bank Ltd; Hong Kong; On-site; HKD 320,000 - 420,000; Full time

Job summary

DBS Bank Ltd in Hong Kong is seeking an Operations professional to manage inward/outward CHATS and TT processing, fund transfers, MIS and regulatory reporting, in accordance with established procedures, risk controls, bank policies, and service standards.

The role requires coordinating with customers and internal partners, handling inquiries, supporting new services, streamlining procedures, promoting open communication, and ensuring compliance with HKMA, MAS and UDMA rules; holiday duty may be

Qualifications

• Demonstrated ability to adhere to established procedures, bank policies, and codes of conduct.
• Commitment to achieving agreed Key Performance Indicators (KPI) annually.
• Strong collaboration and communication skills to work effectively within a team environment.

Responsibilities

• Handle the processing of inward/outward CHATS & TT, fund transfer, and related activities (including MIS and regulatory reporting) in accordance with procedures, risk control, bank policies, guidelines, and service standards.
• Handle the receipt of customer instructions and confirmation with customers in accordance with procedures, risk control, bank policies, guidelines, and service standards.
• Handle and respond to inquiries and requests from internal and external partners and customers regarding transaction processing and related matters.
• Handle general clerical tasks, such as reconciling work done, filing, etc.
• Provide suggestions for streamlining operational procedures, increasing productivity, enhancing operational control, and achieving resource utilization by means of DBS Management System.
• Support initiatives, new services, and perform coordinator roles as designated (e.g., BCP coordinator, PC coordinator).
• Provide coordination and work collaboratively with section members in completing the section’s responsibilities.
• Promote and encourage open and good communication amongst all levels of members.
• Comply with UDMA Policy requirements as well as UDMA governance processes, control, and support tasks if required.
• Adhere to and comply with the rules, guidelines, and regulatory requirements of the Bank, HKMA, MAS, etc., pertaining to operations.
• Escalate exceptional, outstanding, or suspicious transactions to the section manager and other relevant parties for necessary action per Incident Management Policy.
• Public holiday duty may be required.

Skills

Strong collaboration and communication

Compliance mindset

Regulatory awareness

Job description

DBS Bank Ltd in Hong Kong is seeking an Operations professional to manage inward/outward CHATS and TT processing, fund transfers, MIS and regulatory reporting, in accordance with established procedures, risk controls, bank policies, and service standards.

The role requires coordinating with customers and internal partners, handling inquiries, supporting new services, streamlining procedures, promoting open communication, and ensuring compliance with HKMA, MAS and UDMA rules; holiday duty may be