Senior Officer / Officer, Payment Operations, Technology & Operations

DBS Bank Ltd; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

DBS Bank Ltd in Hong Kong is seeking an Operations professional to handle daily transaction processing, including inward and outward CHATS/TT and fund transfers, while ensuring quality controls and policy compliance. You will support customer instructions and respond to inquiries from internal and external partners.

The role emphasizes collaboration with team members, adherence to risk controls, and participation in initiatives such as BCP coordination.

Responsibilities

• Handle the processing of inward / outward CHATS & TT, fund transfer and related activities in accordance with procedures and risk control.
• Handle the receipt of customer instructions and confirmation with customers per guidelines and service standards.
• Respond to inquiries from internal / external partners on transaction processing and related matters.
• Perform general clerical tasks, such as reconciling work, filing, etc.
• Suggest streamlining operational procedures to increase productivity and enhance controls via DBS Management System.
• Support initiatives and act as coordinator (e.g. BCP coordinator, PC coordinator).
• Coordinate with section members to complete responsibilities and promote open communication.
• Comply with UDMA Policy and governance processes; support related tasks where required.
• Adhere to Bank, HKMA, MAS rules and regulatory requirements for operations.
• Escalate exceptional / suspicious transactions per Incident Management Policy.
• Public holiday duty may be required.

Job description

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Process and complete the day to day activities of the section in an efficient manner while maintaining high quality and sound controls according to established procedures, bank policies and service standards.

Responsibility

1. Handle the processing of inward / outward CHATS & TT, fund transfer and related activities (including MIS and regulatory reporting) in accordance with the established procedures & risk control, bank policies & guidelines, service standards
2. Handle the receipt of customer instructions and the confirmation with customers in accordance with the established procedures and risk control, bank policies & guidelines, service standards
3. Handle and respond to inquiries / requests from internal / external partners, customers, on transaction processing and related matters
4. Handle general clerical tasks, such as reconciling of work done, filing, etc
5. Give suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of DBS Management System continuously
6. Support any initiatives, new services and perform coordinator role as designated (e.g. BCP coordinator, PC coordinator)
7. Provide coordination and work collaboratively with section members in completing the section’s responsibilities
8. Promote and encourage open and good communication amongst all levels of members
9. Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required
10. Adhere and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations
11. Escalate exceptional / outstanding / suspicious transactions to section manager and other relevant parties for necessary action per the Incident Management Policy
12. Public holiday duty may be required

Additional Job Description

• Accomplish the job objective and perform the principal responsibilities
• Achieve the agreed Key Performance Indicators (KPI) annually
• All the work performed by the Team is in accordance with established procedures, bank policies and code of conduct

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Location:

Two Harbour Square

Job:

Operations

Schedule:

Regular

Employee Status:

Full time