Payment Operations Manager (PSP / eWallets / Bank Rails)

RedotPay; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

RedotPay is seeking a data-driven Network Operations / Payment Operations Manager to own and optimize our network of PSPs, eWallets, and direct bank rails. You will drive conversion, reliability, and cost-efficiency across the payment ecosystem.

You will work at the intersection of Finance, Product, Engineering, and external partners to ensure high payment flow success rates while controlling processing costs.

Qualifications

• 5–8 years of direct experience in Payment Operations, Network Operations, or Partner Management within FinTech, e‑commerce, marketplaces, SaaS, or high-volume digital platforms.
• Deep knowledge of non-card payment rails, including PSP infrastructures, eWallets, Open Banking, instant bank transfers, direct debits and local APMs.
• Proven track record of analyzing conversion funnels, error codes, and technical failure points in API/redirect-based payment flows to drive improvements.
• Hands-on experience negotiating processing agreements, fee structures, and holding partners accountable to SLAs.

Responsibilities

• Serve as the primary operational and commercial contact for our portfolio of PSPs, eWallets, APM vendors, aggregator partners, and direct banking partners.
• Lead quarterly business reviews (QBRs) with key partners to review operational SLAs, success rates, and roadmap alignment.
• Manage end-to-end partner onboarding, contract maintenance, compliance verification, KYB/KYC updates, and admin requests.
• Collaborate with Product and Engineering to design and refine dynamic payment routing, fallback/retry mechanisms, and prioritization engines.
• Track KPIs like uptime, API latency, success rates, and payout settlement timelines; act as escalation point during outages.

Skills

Partner management

Open banking & PSPs

Conversion analytics

Commercial negotiation

Data analysis

Communication with partners

Tools

SQL

Excel/Google Sheets

Tableau

Looker

Power BI

Job description

RedotPay is a global crypto payment fintech that integrates blockchain solutions into traditional banking and finance infrastructure. Our user-friendly crypto platform empowers millions worldwide to spend and send crypto assets, providing faster, more accessible and inclusive financial services. We are dedicated to advancing financial

inclusion for the unbanked and supporting crypto enthusiasts, driving the global adoption of secure and flexible crypto-powered financial solutions. Join us in shaping the future of finance and making a meaningful impact on a global scale.

About the Role

We are seeking a data-driven, commercially minded Network Operations / Payment Operations Manager to own and optimize our network of payment service providers (PSPs), digital eWallets, alternative payment methods (APMs), and direct bank payment rails (instant bank transfers, direct debits, open banking). In this role, you will act as the principal merchant-side account manager for our non-card payment ecosystem, driving conversion optimization, operational reliability, volumes and fee auditing, and performance tracking across our payment infrastructure.

You will sit at the intersection of Finance, Product, Engineering, and External Strategic Partners, ensuring our payment flow achieves maximum success rates while keeping transaction processing costs optimized.

Key Responsibilities

1. Strategic Partner & Account Management (Merchant Side)

• Serve as the primary operational and commercial point of contact for our portfolio of payment partners (PSPs, eWallet providers, APM vendors, aggregator partners, and direct banking partners).
• Lead recurring business reviews (QBRs) with key partners to review operational SLAs, success rates, technical availability, and commercial roadmap alignment.
• Manage end-to-end partner onboarding, contract maintenance, compliance verification, and administrative operational requests (e.g., KYB/KYC updates, bank account configurations).
• Continuously evaluate the local and global alternative payment landscape to identify new eWallets, instant bank rails, or open banking capabilities to expand payment coverage and redundancy.

2. Conversion Optimization & Routing Strategy

• Monitor, analyze, and optimize global conversion, completion, and authorization rates across all PSPs, eWallets, and bank transfer flows.
• Identify root causes for transaction drops, checkout abandonments, bank connection drops, and gateway errors across different geographies.
• Collaborate with Product and Engineering to design and refine dynamic payment routing logic, fallback/retry mechanisms, and payment method prioritization engines.
• Conduct continuous performance testing on partner checkout flows, API response times, and redirect success rates to maximize checkout completion.

3. Commercial Management, Fees & Negotiations

• Track, audit, and reconcile monthly partner volume, processing fees, payout fees, payout batch schedules, and FX margins against contractual terms.
• Lead contract renegotiations, fee restructuring, and volume-tiered discount discussions with PSPs and wallet partners as processing volumes grow.
• Maintain comprehensive benchmark models comparing processing costs (flat fees, percentage fees, fixed bank rail charges) across partners and regions.
• Identify cost-reduction opportunities without compromising settlement speeds, success rates, and system resilience.

4. Operational Monitoring, Incident Management & Escalations

• Establish and track core operational KPIs, including uptime, API latency, success rates, refund turnaround times, and payout settlement timelines.
• Act as the primary internal escalation point during payment gateway outages, degraded bank rail performance, or partner API disruptions.
• Lead post-mortem analysis with partner technical and operations teams following service disruptions to enforce SLAs and implement preventive measures.
• Work with internal Finance, Risk, and Treasury teams to track settlement reconciliation, liquidity availability, and payout clearance times across wallet and bank connections.
• Work with internal Compliance and Risk teams to handle RFIs from partners in a timely fashion.

Requirements & Qualifications

• Experience: 5–8 years of direct experience in Payment Operations, Network Operations, or Partner Management within FinTech, e-Commerce, Marketplaces, SaaS, or high-volume digital platforms.
• Domain Expertise: Deep knowledge of non-card payment rails, including PSP infrastructures, local and global digital eWallets, Open Banking, Instant Bank Transfers (e.g., ACH, SEPA Instant, Pix, UPI), Direct Debits, and local APMs (eWallets, Mobile Money, QR codes etc).
• Conversion Analytics: Proven track record of analyzing conversion funnels, error codes, and technical failure points in API/redirect-based payment flows to drive success rate improvements.
• Commercial Acumen: Hands-on experience negotiating processing agreements, fee structures (fixed/variable/payout fees), and holding partners accountable to strict SLAs.
• Analytical Skills: Proficiency with SQL, Excel/Google Sheets, and Data Visualization tools (e.g., Tableau, Looker, Power BI) to analyze large transaction datasets.
• Communication: Strong commercial and partner-facing skills—ability to manage external partner account executives assertively while presenting clear performance insights to internal leadership.