(Assistant) Payment Operations Manager

Evonet; Hong Kong; On-site; HKD 300,000 - 520,000; Full time

Benefits offered by this job

Mentorship

Growth path

Dynamic fintech environment

Job summary

Evonet Global is seeking a hands-on Payment Operations professional to manage card scheme relationships (Visa, Mastercard, JCB, UnionPay), support compliance, and drive data-driven reporting. You will work with Partnerships, Risk & Compliance, and operate in a fast-evolving fintech environment in Hong Kong.

You will analyze transaction data, manage disputes/chargebacks, and help scale operations as the company expands across Asia.

Qualifications

• Bachelor's degree or above in Business, Finance, Economics, or a related field.
• 3–5 years of experience in payment operations, card scheme management, or related fintech/banking operations.
• Working knowledge of scheme rules and chargeback/dispute processes is a plus; willingness to learn on the job.

Responsibilities

• Serve as the primary operational contact for card scheme matters (Visa, Mastercard, JCB, UnionPay, etc.).
• Collaborate with Partnerships on PSP and local payment method relationships.
• Investigate, document, and resolve scheme violation cases, chargebacks, and dispute escalations.

Skills

Excel

SQL

Data analysis

Communication

Education

Bachelor's degree in Business/Finance/Economics

Tools

SQL

Excel

Job description

Evonet Global (www.evonetglobal.com) is a leading global payment solutions provider, specializing in merchant acquiring services, payment gateway solutions, and innovative digital payment technologies. We empower businesses of all sizes across Asia and beyond to accept payments seamlessly, securely, and efficiently. With a strong focus on cutting‑edge technology, compliance, and customer success, Evonet Global is committed to driving the future of digital payments and helping merchants thrive in an increasingly cashless world. We have our payment license under METI. Investors include TIS INTEC Group, Cardinfolink and Sequoia China.

To support Evonet's next phase of growth, and we're looking for a hands‑on, adaptable Payment Operations professional to help manage our relationships with card schemes (Visa, Mastercard, JCB, UnionPay, etc.), support scheme compliance and violation resolution, and drive data‑informed operational reporting. This is a broad, high‑visibility role suited for someone who thrives in a fast‑moving, still‑evolving environment and wants to grow into a more senior operations leadership position.

Key Responsibilities

• Serve as the primary operational point of contact for card scheme matters (Visa, Mastercard, JCB, UnionPay, etc.) — mandate tracking, reporting submissions, escalations, and rule‑change monitoring
• Work closely and proactively with the Partnership team on operational aspects of PSP and local payment method relationships (e.g. wallets, APMs), ensuring operations requirements are represented in partner discussions
• Partner with Risk and Compliance teams to investigate, document, and resolve scheme violation cases, chargebacks, and dispute escalations within required timelines
• Prepare and submit periodic operational/compliance reports to card schemes; monitor scheme bulletins across all supported networks for operational impact
• Pull, analyze, and present data from internal platforms/data warehouse to support decision‑making — transaction trends, decline reasons, scheme fee impact, dispute and fraud metrics
• Maintain and improve SOPs and audit‑readiness documentation across all supported card schemes and payment methods
• Support ad hoc projects across onboarding, product launches, and process automation as the operations function scope grows

Requirements

• Bachelor's degree or above in Business, Finance, Economics, or a related field
• 3-5 years of experience in payment operations, card scheme management, or a related fintech/banking operations role
• Working knowledge of scheme rules and chargeback/dispute processes is a strong plus (not mandatory — willingness to learn on the job is key)
• Comfortable with SQL or data querying tools for basic reporting and analytics; strong Excel proficiency required
• Strong written and verbal communication skills in English and Cantonese/Mandarin for internal and external stakeholder management
• Startup mindset: comfortable with ambiguity, evolving processes, and wearing multiple hats in a lean team
• Detail‑oriented, proactive, and eager to grow into broader operational leadership responsibilities

What We Offer

• Exposure to end‑to‑end payment operations across card schemes, PSPs, risk, and compliance
• Direct mentorship from senior operations/risk leadership with a clear growth path
• A dynamic, high‑ownership role in a scaling fintech environment