Payment Operations (Clearing) - AVP/Manager (1 year Contract)

OCBC Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Job summary

OCBC Bank (Hong Kong) Limited is seeking a Process Management Specialist to oversee cheque clearing operations, improve processes, and drive risk controls within a dynamic team.

The role requires a degree in business/operations and 3+ years in supervision, with strong analytical and communication skills to influence stakeholders and collaborate across groups.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field with 3+ years in supervisory capacity.
• Solid knowledge of cheque clearing, payment operations, clearing returns, and operational risk controls.
• Strong analytical, problem-solving and communication skills with stakeholder influence.

Responsibilities

• Oversee inward and outward clearing operations to meet HKICL cut-off requirements.
• Supervise signature verification and exception handling for inward cheque clearing.
• Manage data entry, balancing, and reconciliation for outward cheque clearing.
• Validate and generate clearing data and return files for HKICL submission.
• Review and submit clearing files to HKICL per schedules and service standards.
• Monitor daily clearing, CCASS, and FINI transactions for accuracy and compliance.
• Investigate and resolve operational exceptions, discrepancies, settlement breaks, and processing issues promptly.
• Liaise with internal stakeholders, regulators, HKICL, HKSCC and service providers to resolve issues.
• Support system implementation projects, UAT, workflow enhancements, regulatory changes, and market infrastructure initiatives.

Skills

Analytical skills

Problem-solving

Communication skills

Education

Bachelor's degree in Business Administration or Operations Management

Tools

Lean Six Sigma

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Process Management Specialist

Why Join

Imagine being part of a team that streamlines processes, boosts efficiency, and drives business growth. As a Process Management Specialist at OCBC, you'll play a key role in transforming our operations and making a real impact on our customers' lives. You'll have the opportunity to work on exciting projects, collaborate with various teams, and develop your skills in a dynamic environment.

How you succeed

To excel in this role, you'll need to be a process improvement expert who can analyze complex workflows, identify areas for improvement, and implement effective solutions. You'll work closely with stakeholders to understand their needs, design and implement process changes, and monitor their impact. Your ability to communicate complex ideas simply and influence others will be crucial to your success.

What you do

Oversee and monitor inward and outward clearing operations, including clearing returns, to ensure timely processing and compliance with HKICL cut-off requirements. Supervise signature verification and exception handling processes for inward paper cheque clearing, ensuring accuracy and adherence to bank policies and procedures. Manage and oversee data entry, balancing, and reconciliation activities for outward paper cheque clearing transactions. Validate and generate clearing-related data files, image files, and return files for submission to HKICL. Review, approve, and ensure the timely submission of clearing files to HKICL in accordance with established schedules and service standards. Monitor daily clearing, CCASS, and FINI transactions to ensure accurate and timely processing, operational efficiency, and regulatory compliance. Investigate and resolve operational exceptions, discrepancies, settlement breaks, and processing issues in a timely manner. Liaise with internal stakeholders, business units, technology teams, regulators, HKICL, HKSCC, and external service providers to resolve operational issues and support business initiatives. Review existing operating procedures and user guidelines, and recommend process improvements, automation opportunities, and enhanced risk control measures. Support system implementation projects, UAT activities, workflow enhancements, regulatory changes, and market infrastructure initiatives related to clearing, CCASS, and FINI operations.

Who you are

A degree in Business Administration, Operations Management, or a related field with at least 3 years in a supervisory capacity. Solid knowledge of cheque clearing, payment operations, clearing returns, and operational risk controls. Strong analytical and problem-solving skills, with the ability to think creatively. Excellent communication and interpersonal skills, with the ability to influence stakeholders. Experience with process mapping tools and techniques, such as Lean or Six Sigma.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Let’s build the bank we need for the future we want

Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Who We Are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

About Our Group

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.