Senior Teller

OCBC Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Professional development

Community initiatives

Wellbeing support

Job summary

OCBC Bank (Hong Kong) Limited is hiring for a counter service role. You will handle cash and non-cash transactions, respond to inquiries, and promote banking products to customers in a fast-paced environment.

The ideal candidate has at least 1 year of counter service experience in retail banking and strong communication skills to serve diverse customers effectively.

Qualifications

• Customer-focused and proactive; able to promote banking products.
• Excellent communication and interpersonal skills; work well with diverse customers.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Process cash and non-cash transactions such as deposits, withdrawals, and transfers.
• Respond to customer inquiries and resolve issues professionally.
• Promote OCBC’s products and services (accounts, loans, credit cards).
• Maintain accurate records and reports; ensure compliance with bank policies.

Skills

Customer focus

Proactive

Excellent communication

Interpersonal skills

Multitasking

Education

Degree or diploma in any field

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here.

To succeed in this role, you'll need to be customer‑focused, proactive, and able to work well under pressure. You'll need to be able to handle cash and non‑cash transactions accurately and efficiently, while also identifying opportunities to promote our products and services to customers.

• Process cash and non‑cash transactions, such as deposits, withdrawals, and transfers
• Respond to customer inquiries and resolve issues in a professional and courteous manner
• Promote OCBC's products and services to customers, such as accounts, loans, and credit cards
• Maintain accurate records and reports, and ensure compliance with bank policies and procedures

Who you are

• A degree or diploma in any field is desirable, or candidates who possess relevant work experience equivalent to the required academic standard will also be reviewed
• Minimum 1 year experience in counter service in retail banking
• Excellent communication and interpersonal skills, with the ability to work with people from diverse backgrounds
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously
• Basic knowledge of banking products and services, with a willingness to learn and develop your skills

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry‑leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly‑owned subsidiary, Bank of Singapore, which operates on a unique open‑architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.