Contract Remittance Officer/ Assistant Manager

OCBC Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits package

Learning and development opportunities

Job summary

OCBC Bank (Hong Kong) Limited is seeking a Remittance Operations Specialist to support outward and inward remittance processes, AML checks, and daily reporting. The role requires bilingual English and Mandarin, strong accuracy, and the ability to work under pressure.

You will interact with Treasury, branches and customers to ensure timely settlements. The ideal candidate has at least 1 year banking remittance experience, with 3 years in remittance for a managerial track; familiarity with IRS and

Qualifications

• 1 year banking experience.
• 3 years banking experience in remittance for manager role.
• Typing and communication skill.
• Familiar with Remittance operational procedures, bank policies for manager role.
• Hardworking.
• Proficiency in both English and Mandarin.
• Capable to work under pressure.

Responsibilities

• Process outward remittance applications from multiple channels.
• Handle input of Inward Remittance transactions via IRS.
• Handle inward and outward clean bills collection.
• Handle account posting under Deposit Teller System.
• Handle time-deposit instructions.
• Receive remittance applications and funds settlements and obtain exchange rate.
• Ensure the Rate Book and Due From are used at day end.
• Verify identifications and encash foreign bank drafts if any.
• Handle AML-related transactions and collaborate with AML/CFT Compliance Officer.
• Perform Charges Claim upon receipt of claims from banks.
• Investigate irregular remittance items and coordinate with other units.
• Prepare daily/monthly reports for management review.
• Distribute circulars from HKICL, HKMA and SWIFT to departments.
• File transaction records and arrange off-site retention.
• Support system testing for payment initiatives.
• Provide prompt customer service over counter/phone.

Skills

Typing

Communication

English

Mandarin

Under pressure

Tools

Inward Remittance System (IRS)

Deposit Teller System

Job description

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Job Responsibilities

• Process and input outward remittance applications from different submission channels, included by not limited to: ebank, branches, WFI/OneCapture, other internal departments, intermediate payment from corresponding banks, including instructions from OCBC Macau.
• Handle input of Inward Remittance transactions via Inward Remittance System (IRS) for credit payments and intermediate payments
• Handle inward and outward clean bills collection
• Handle account posting under Deposit Teller System
• Handle time-deposit instructions.
• Receive remittance applications and funds settlements (for charges) from customers / Relationship Managers for remittance services and obtain exchange rate (with due from reference) from Treasury Division.
• Ensure the Rate Book and Due From have been used up properly at day end.
• Verify the identification and perform encashment over the counter to presenters of Foreign Bank drafts if any.
• Handling of Violation Detection transactions at AML (included false hit release) and follow-up any suspicious items including Money-Laundering and Sanctioned / High Risk Countries activities with AML/CFT Compliance Officer.
• Perform Charges Claim upon receipt of the claim and from the Paying / Correspondent Banks.
• Handling investigation and irregular remittance items including follow up with other units / customers / relevant external parties on instruction disposal decision.
• Prepare daily / monthly reports for management review and filing of daily transaction and day end reports.
• Distribute the Circulars/Broadcasts received from HKICL, HKMA and SWIFT to other departments.
• Transaction records/documents filing and arrange to the godown for off-site retention as scheduled.
• Participant and support on requirement collection and system testing for initiative on payment business.
• Client Servicing - Provide prompt and courteous response to customers’ inquiries and complaints over counter/phone with positive problem-solving capabilities.
• Handling enquiries from customers on remittance services
• Perform Balance Inquiry and print savings passbook for OCHK customers if necessary.

Qualifications and Experience

• 1 year’s banking experience.
• 3 years banking experience in remittance for manager role
• Typing and communication skill
• Familiar with Remittance operational procedures, bank policies for manager role
• Hardworking
• Proficiency in both English and Mandarin
• Capable to work under pressure

Benefits

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly‑owned subsidiary, Bank of Singapore, which operates on a unique open‑architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.