Payment Operations (Clearing) - AVP/Manager (1 year Contract)

OCBC; Hong Kong; On-site; HKD 300,000 - 480,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Learning opportunities

Equal opportunity

Job summary

OCBC is seeking a Process Management Specialist to streamline operations, improve processes, and drive measurable efficiency across clearing activities. You will collaborate with multiple teams to design changes, monitor impact, and ensure regulatory compliance.

You will lead data-driven initiatives, map current and future workflows, and communicate complex ideas clearly to stakeholders to enable successful transformation.

Qualifications

• Experience identifying and implementing process improvements across operations.
• Ability to map current and future processes and measure impact.
• Strong communication to influence stakeholders and drive change.

Responsibilities

• Oversee inward and outward clearing operations and ensure timely processing and compliance with HKICL cut-off requirements.
• Supervise signature verification and exception handling for inward paper cheque clearing.
• Manage data entry, balancing, and reconciliation for outward paper cheque clearing.
• Validate and generate clearing-related data files, image files, and return files for HKICL.
• Review and submit clearing files to HKICL per schedules and standards.
• Monitor daily clearing, CCASS, and FINI transactions for accuracy and efficiency.

Skills

Process improvement

Stakeholder management

Data analysis

Process mapping

Effective communication

Education

Bachelor's degree in Business Administration or Operations Management

Tools

Lean Six Sigma techniques

Workflow automation tools

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Process Management Specialist

Why Join
Imagine being part of a team that streamlines processes, boosts efficiency, and drives business growth. As a Process Management Specialist at OCBC, you’ll play a key role in transforming our operations and making a real impact on our customers’ lives. You’ll have the opportunity to work on exciting projects, collaborate with various teams, and develop your skills in a dynamic environment.

How you succeed
To excel in this role, you’ll need to be a process improvement expert who can analyze complex workflows, identify areas for improvement, and implement effective solutions. You’ll work closely with stakeholders to understand their needs, design and implement process changes, and monitor their impact. Your ability to communicate complex ideas simply and influence others will be crucial to your success.

What you do

• Oversee and monitor inward and outward clearing operations, including clearing returns, to ensure timely processing and compliance with HKICL cut-off requirements.
• Supervise signature verification and exception handling processes for inward paper cheque clearing, ensuring accuracy and adherence to bank policies and procedures.
• Manage and oversee data entry, balancing, and reconciliation activities for outward paper cheque clearing transactions.
• Validate and generate clearing-related data files, image files, and return files for submission to HKICL.
• Review, approve, and ensure the timely submission of clearing files to HKICL in accordance with established schedules and service standards.
• Monitor daily clearing, CCASS, and FINI transactions to ensure accurate and timely processing, operational efficiency, and regulatory compliance.
• Investigate and resolve operational exceptions, discrepancies, settlement breaks, and processing issues in a timely manner.
• Liaise with internal stakeholders, business units, technology teams, regulators, HKICL, HKSCC, and external service providers to resolve operational issues and support business initiatives.
• Review existing operating procedures and user guidelines, and recommend process improvements, automation opportunities, and enhanced risk control measures.
• Support system implementation projects, UAT activities, workflow enhancements, regulatory changes, and market infrastructure initiatives related to clearing, CCASS, and FINI operations.

Who you are

• A degree in Business Administration, Operations Management, or a related field with at least 3 years in a supervisory capacity.
• Solid knowledge of cheque clearing, payment operations, clearing returns, and operational risk controls.
• Strong analytical and problem-solving skills, with the ability to think creatively
• Excellent communication and interpersonal skills, with the ability to influence stakeholders
• Experience with process mapping tools and techniques, such as Lean or Six Sigma

Who We Are
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.